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Decrypt errors on restore

Updated: 21 May 2010 | 1 comment
Justin Brooks's picture
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I have BE11d 6235. I have full backups that i duplicate to tape. I encrypt the duplicate copy to tape ( Not the BKF. ) As you know the duplicate is virtually RAW data. I do this on about 70 servers. I have successful restored encrypted duplicates. 1 server during the restore of its D: drive or S: drive ( ill assume C: as well ), i get the v-79-57344-3857 errors, where certain files cant decrypt, then the restore fails. This Does not happen on any other restores that i have tested ( at least 20 ). The remote agent is the same as it is on the other servers, and the policy(s) are no different, and no compression is done. The only difference betweem that server and the others, is the name.
 
please advise.

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Dano Oliveira's picture
01
Nov
2007
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Justin,
 
In order to receive current hot fixes for Backup Exec 11d you will need to update to build 7170.  After you update to 7170, update to Service Pack 1, then run Live Update to finish updating your system to the most current Backup Exec hot fixes.  Hot fix 24 should resolve the issue in this thread.
 
Thanks,
Dano