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Dectecting Unmanaged Devices

Created: 04 Jan 2013 | 3 comments

For my SEP 12.1 RU2 environment, I'm not getting any results in the Unknown Device list. I have followed Symantec documentation to enable a Managed Detector, and set up notifications. However, on the main SEP Manager console page, under details, I have yet to see any Unknown Devices. And I know there are at least a couple out there. Any suggestions on how to troubleshoot, or what I may be missing? Thanks! 

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.Brian's picture

The device is on and has NTP installed I assume? NTP must be installed for it to work.

Did you setup a notification any time an unmanaged client is detected?

Also, you will need one on every subnet. It is possible there just aren't any unmanaged clients on that particular subnet.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi,

Symantec Endpoint Protection Manager uses several methods to locate unmanaged clients. It can still locate unmanaged clients if no Unmanaged Detectors are defined, but the results are more accurate if there is an Unmanaged Detector on each local network segment.

NOTE: In order to act as an unmanaged detector, SEP clients must have Network Threat Protection (NTP) enabled and be in Computer Mode. User Mode clients or clients without the firewall component (NTP) cannot act as unmanaged detectors

Check this article:

SEP 12.1 - What does it mean to set a client as an Unmanaged Detector?

http://www.symantec.com/docs/TECH183746

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Hi,

Could you please update this thread?

If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<