Dectecting Unmanaged Devices
Created: 04 Jan 2013 | 3 comments
For my SEP 12.1 RU2 environment, I'm not getting any results in the Unknown Device list. I have followed Symantec documentation to enable a Managed Detector, and set up notifications. However, on the main SEP Manager console page, under details, I have yet to see any Unknown Devices. And I know there are at least a couple out there. Any suggestions on how to troubleshoot, or what I may be missing? Thanks!
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The device is on and has NTP installed I assume? NTP must be installed for it to work.
Did you setup a notification any time an unmanaged client is detected?
Also, you will need one on every subnet. It is possible there just aren't any unmanaged clients on that particular subnet.
SEP Knowledge Base
Endpoint SWAT
Hi,
Symantec Endpoint Protection Manager uses several methods to locate unmanaged clients. It can still locate unmanaged clients if no Unmanaged Detectors are defined, but the results are more accurate if there is an Unmanaged Detector on each local network segment.
NOTE: In order to act as an unmanaged detector, SEP clients must have Network Threat Protection (NTP) enabled and be in Computer Mode. User Mode clients or clients without the firewall component (NTP) cannot act as unmanaged detectors
Check this article:
SEP 12.1 - What does it mean to set a client as an Unmanaged Detector?
http://www.symantec.com/docs/TECH183746
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Hi,
Could you please update this thread?
If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
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