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Dedup OSTxxx offline

Created: 18 Jan 2012 | 4 comments

Hi,

I really need a solution for this... i have multiple media servers but since 2 days ago on one of them i cannot restore none of the information because all media is OFFLINE, i cannot catalog (error saying to insert tape) run inventory on dedup drive (the same) cannot remove the tape from the offline location??

how can i make the Dedup media online so i can catalog/restore?

windows 2008 R2

1 CASO

8 Media servers (just 1 with the problem)

BE 2010 R3 SP1 all hotfixes

Cheers,

Nuno

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Nuno P Silva's picture

i have no idea how to bring OSTxxx online on my deduplication folder, all offline and i have lost all backup history if cannot bring media online again.

media belong to a pool with 4weeks protection but is on media location "offline" and the restore that i want is just 2 days ago :(

i can see the file on the restore job, all days before..... but if i try to restore ask me to mount the ostxxx....

Nuno P Silva's picture

Hi,

Thank you, but everything is ok with deduplication folder, and backups are running and i am able to restore data, just media is all offline since 16-01-2012 and previous media, i can restore from day 17 and 18 (today), just days 16, 15, 14....... is every media offline.

i  just need a way of putting the media back online.

Cheers,

Nuno

teiva-boy's picture

Time for you to open a ticket.

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."