Deduplication enabled but cannot be used.
I receive this error: "A backup job using Deduplication Option completes with the exception: Client-side deduplication is enabled for this job, but it could not be used."
I have found an article with a description of the solution :
[ II ] Configure the Remote Agent with Deduplication on the agent that is being backed up.
1. Go to the Devices tab in Backup Exec console.
2. Right click on the media server node in question and select the Add Remote Agent for Deduplication menu item.
3. Specify the Server Name for the Remote Agent that is being configured and select Ok.
Note: Backup Exec will prompt to restart the services before this configuration takes effect.
Restart the Backup Exec services on the media server and run the job again. Verify that it completes successfully with the deduplication feature working as desired.
but am lost at n.2. I cannot find Add Remote Agent for Deduplication menu item under ServerName>DeduplicationStorage.
What am I missing?
Thanks in advance for the answers!!