Default email templates compatibility with Outlook 2007

Updated: 21 May 2010 | 6 comments

ShannonR

+1 1 Vote

This issue has been solved. See solution.

I found KB article 42629 which worked great for showing the banner background color and the word “altiris” for default email templates read with the Outlook 2007 client. Does anyone know how to correct another little frustrating display issue I’m having? If you will take a look at the examples below, the first one is the way the email displays from the client. Notice the words “A new incident has been submitted….” are combined with the ticket priority (Medium) and in the yellow box. However, when viewing in a browser or on my BlackBerry, the new incident message is above the line, the way I want it to display.

I haven’t been able to find any code examples on the KB to use and haven’t had any luck figuring it out for myself.

Thanks!

discussion Filed Under:

Endpoint Management, Helpdesk Solution, Compatibility, Configuring, Tip/How to

Group Ownership:

HP | Altiris, Symantec Management Platform (SMP), Tennessee Endpoint Management User Group

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Comments

Dec

2009

0 Votes 0

mclemson

Trusted Advisor

Accredited

Did this issue begin after your modification?

Did this issue begin after your modification to show 'altiris' in white? If so, it is likely that a code change you made has an error. Please post the relevant code section from your new file. The section I'm talking about, of course, is the section you modified based on the KB you referenced.

It looks like this:

Original:

<table cellpadding="0" cellspacing="0" class="banner">
  <tr valign="top">
   <td nowrap style="padding-left:10px;">
    <span style="font-size:xx-small;font-weight:normal;color:#F7FBFF;"><big>altiris</big><br></span>
    <span style="font-weight: bold;font-size: 16pt;color:#000063;">Incident Received</span>
   </td>
  </tr>
</table>

Office 2007 Compatible:

<table cellpadding="0" cellspacing="0" class="banner" width="100%">
<tr valign="top">
<td nowrap style="padding-left:10px;background-color: #7396B5;">
<span style="font-size:large;font-weight:normal;color:#F7FBFF;"><big>altiris</big><br></span>
<span style="font-weight: bold;font-size: 16pt;color:#000063;">Incident Received</span>
</td>
</tr>
</table>

Mike Clemson, Systems Engineer
Intuitive Technology Group -- Symantec Platinum Partner

Dec

2009

0 Votes 0

ShannonR

No, it was occurring prior to the modification

This issue was occurring prior to the changes I made. Here is the new code:

Office 2007 Compatible:

<span style="font-size:xx-small;font-weight:normal;color:#F7FBFF;"><big>altiris</big><br></span>

<span style="font-weight: bold;font-size: 16pt;color:#000063;">New Incident Received</span>

</td>

</tr>

</table>

Original:

<span style="font-size:xx-small;font-weight:normal;color:#F7FBFF;"><big>altiris</big><br></span>

<span style="font-weight: bold;font-size: 16pt;color:#000063;">New Incident Received</span>

</td>

</tr>

</table>

I added width=”100%” and background-color: #7396B5; as the article specified, which did resolve the banner issue.

Thanks

Dec

2009

0 Votes 0

mclemson

Trusted Advisor

Accredited

Perhaps the issue is elsewhere in the file

Perhaps the issue is elsewhere in the file. I use Helpdesk and receive notifications in Outlook 2007. Are you able to post the HTML for the entire template? Maybe if I compare it to mine I can find a difference that causes the issue.

Mike Clemson, Systems Engineer
Intuitive Technology Group -- Symantec Platinum Partner

Dec

2009

0 Votes 0

ShannonR

<html> <head> <title>Altiri

<html>

<head>

<title>Altiris New Incident Received</title>

<style>

body

{

margin:0px;

padding: 0px;

font-size: x-small;

color:dimgray;

background: #F7FBFF;

}

{

color: blue;

text-decoration: underline;

}

div.banner

{

background-color: #7396B5;

padding:6px;

}

div.body

{

padding:6px;

}

table.banner

{

border:#7396B5 0px solid;

color: #000063;

}

table

{

font-size:x-small;

}

.txtSubTitle

{

font-weight: bold;

font-size: x-small;

color: #42698c;

}

/*E-mail Critical*/

.emailCriticalTitle

{

color:white;

font-weight:normal;

font-size:x-small;

background-color:#DE0000;

padding:6px;

}

.emailCriticalText

{

color:#DE0000;

padding:6px;

margin-bottom:4px;

font-size:x-small;

background-color: #fff2f2;

border: #DE0000 1px solid;

}

/*E-mail High*/

.emailHighTitle

{

color:black;

font-weight:normal;

font-size:x-small;

background-color:#FF9A00;

padding:6px;

}

.emailHighText

{

color:black;

padding:6px;

margin-bottom:4px;

font-size:x-small;

background-color: #FFEFD6;

border: #FF9A00 1px solid;

}

/*E-mail Medium/Warning*/

.emailMedWarnTitle

{

color:black;

font-weight:normal;

font-size:x-small;

background-color:#FFE34A;

padding:6px;

}

.emailMedWarnText

{

color:black;

padding:6px;

margin-bottom:4px;

font-size:x-small;

background-color: #FFF3CE;

border: #FFE34A 1px solid;

}

/*E-mail Normal*/

.emailNormalTitle

{

color:#f5fff5;

font-weight:normal;

font-size:x-small;

background-color:green;

padding:6px;

padding-right:6px;

}

.emailNormalText

{

color:black;

padding:6px;

margin-bottom:4px;

font-size:x-small;

background-color: #eefff5;

border: green 1px solid;

}

/*E-mail Low*/

.emailLowTitle

{

color:#63655A;

font-weight:normal;

font-size:x-small;

background-color:#CECBBD;

padding:6px;

padding-right:6px;

}

.emailLowText

{

color:#63655A;

padding:6px;

margin-bottom:4px;

font-size:x-small;

background-color: #EFEBDE;

border: #CECBBD 1px solid;

}

/*Text settings for email messages*/

.txtMsgValue

{

color:black;

font-weight:bold;

width:100%;

}

.txtMsgCritical

{

color:#DE0000;

font-weight:bold;

width:100%;

}

.txtMsgHigh

{

color:#FF9A00;

font-weight:bold;

width:100%;

}

.txtMsgMedWarn

{

color:goldenrod;

font-weight:bold;

width:100%;

}

.txtMsgNormal

{

color:green;

font-weight:bold;

width:100%;

}

.txtMsgInfo

{

color:#63655A;

font-weight:bold;

width:100%;

}

.txtMsgLabel

{

color:dimgray;

padding-left:20px;

padding-right:5px;

white-space:nowrap;

}

.txtMsgComment

{

color:dimgray;

padding-left:20px;

padding-right:5px;

}

{

width: 100%;

color: gainsboro;

height: 1px;

}

</style>

</head>

<body>

<span style="font-size:xx-small;font-weight:normal;color:#F7FBFF;"><big>altiris</big><br></span>

<span style="font-weight: bold;font-size: 16pt;color:#000063;">New Incident Received</span>

</td>

</tr>

</table>

</div>

<table>

<tr>

A new incident has been submitted to the HD Supervisor Queue:

</td>

<b>WORKITEM(workitem_priority_lookup_value)</b>

</td>

<td class="NUMBER_MAP(WORKITEM(workitem_priority_lookup_id), 100[[emailCriticalText]], 200[[emailHighText]], 300[[emailMedWarnText]], [[emailLowText]])"

width=100%>

<b>WORKITEM_LINK[[#$$workitem_number$$ - $$workitem_title$$]]</b>

</td>

</tr>

</table>

<table>

<tr>

</tr>

<tr>

Details

</td>

</tr>

<tr>

<td class="txtMsgLabel">Incident #: </td>

<td class="txtMsgValue">WORKITEM(workitem_number)</td>

</tr>

<tr>

<td class="txtMsgLabel">Title: </td>

<td class="txtMsgValue">WORKITEM(workitem_title)</td>

</td>

<tr>

</tr>

<tr>

Alert Details

</td>

</tr>

<tr>

<td class="txtMsgLabel">Priority: </td>

<td class="txtMsgValue"><span class="NUMBER_MAP(WORKITEM(workitem_priority_lookup_id), 100[[txtMsgCritical]], 200[[txtMsgHigh]], 300[[txtMsgMedWarn]],

[[txtMsgValue]])">WORKITEM(workitem_priority_lookup_value)</span></td>

</tr>

<tr>

<td class="txtMsgLabel">Contact: </td>

<td class="txtMsgValue">CONTACT(contact_name)</td>

</tr>

<tr>

<td class="txtMsgLabel">Category: </td>

<td class="txtMsgValue">WORKITEM(workitem_category_tree_value)</td>

</tr>

<tr>

</tr>

<tr>

Comment

</td>

</tr>

<tr>

WORKITEM(workitem_comment)

</td>

</tr>

</table>

<hr />

Thank you!

</div>

</body>

</html>

Thanks for the help with this!!!

Dec

2009

2 Votes +2

Rob Moore

You are missing a closing Table and closing TD and TR tags

Office 2003 an the BB are much more forgiving than Office 2007. Since the HTML closing tags are missing, the tables are running together. All the 3 items below and try it then,

rob

<table>
            <tr>
                        <td class="txtMsgValue" colspan="2">
                                    A new incident has been submitted to the HD Supervisor Queue:

</td>
</tr>
</table>

<table cellspacing="0" cellpadding="0" ID="Table5">
            <tr valign=top>
                        <td class="NUMBER_MAP(WORKITEM(workitem_priority_lookup_id), 100[[emailCriticalTitle]], 200[[emailHighTitle]], 300[[emailMedWarnTitle]], [[emailLowTitle]])">
                                    <b>WORKITEM(workitem_priority_lookup_value)</b>
                        </td>
                        <td class="NUMBER_MAP(WORKITEM(workitem_priority_lookup_id), 100[[emailCriticalText]], 200[[emailHighText]], 300[[emailMedWarnText]], [[emailLowText]])"

width=100%>
                                    <b>WORKITEM_LINK[[#$$workitem_number$$ - $$workitem_title$$]]</b>
                        </td>
            </tr>
            <tr><td colspan=4><img src="URLALIAS(AppWeaverURL)/images/spacer.gif" height=4 width=1></td></tr>
</table>

SOLUTION

Dec

2009

0 Votes 0

ShannonR

That fixed it!!!

That fixed it!!! Thanks so much Rob!

Default email templates compatibility with Outlook 2007

Comments

Did this issue begin after your modification?

No, it was occurring prior to the modification

Perhaps the issue is elsewhere in the file

<html> <head> <title>Altiri

You are missing a closing Table and closing TD and TR tags

</td> </tr> </table>

That fixed it!!!

Would you like to reply?

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</td>
</tr>
</table>