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Defination not update

Created: 28 Apr 2013 • Updated: 01 May 2013 | 6 comments
This issue has been solved. See solution.

Hi,

I have one of unmanaged sep client.when i am run live update virus and spyware protection defination not updatating.

I have check log find some error.

 

****************************************************************************************************
Symantec LiveUpdate Engine 2.0.0.311   (Release)
OS: Windows 7 Ultimate  32-bit VerInfo: 6.1 ServicePack: 1.0
LanguageID: 00000409
WinHttp.dll Version: 6.1.7601.17514
----------------------------------------------------------------------------------------------------
Session started at: 2013/04/27 17:27:07.773    (UTC +05:30)
ProcessId: 1792, ThreadId: 5084, SessionId: 76
Machine ID: 64F1D886-6EAF-89BB-0463-7B253FCE9E0B
Agent Field: SEP/12.1.671.4971 MID/{64F1D886-6EAF-89BB-0463-7B253FCE9E0B} SID/76
----------------------------------------------------------------------------------------------------
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Apr, L: SymAllLanguages.
  Component: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages.
  Component: Moniker: {6F678702-6A34-479b-9166-2C2EA45C68E4}, P: SESC AntiVirus Client Win32, V: 12.1, L: English.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages.
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
* WinHttp connection timeout: 12002 File: 1367030465jtun_sep12enncur26.m26
  File download error. Downloaded 239104 bytes. 2nd attempt of file download: 1367030465jtun_sep12enncur26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 309520 bytes. 2nd attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 46562320 bytes. 3rd attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 17520 bytes. 4th attempt of file download: 1366069785jtun_sep12ennful26.m26
  Received cancellation request at 2013/04/27 18:33:31.959
* LUE session cancelled. file 1366069785jtun_sep12ennful26.m26
* Inventory SetAbort called on Moniker {263395A0-D3D8-4be4-80B5-202C94EF4AA0} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {55DE35DC-862A-44c9-8A2B-3EF451665D0A} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {535CB6A4-441F-4e8a-A897-804CD859100E} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {55DE35DC-862A-44c9-8A2B-3EF451665D0A} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {535CB6A4-441F-4e8a-A897-804CD859100E} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {6F678702-6A34-479b-9166-2C2EA45C68E4} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {810D5A61-809F-49c2-BD75-177F0647D2BA} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {D6AEBC07-D833-485f-9723-6C908D37F806} (Inventory Module), with abort code 507
* Inventory SetAbort called on Moniker {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758} (Inventory Module), with abort code 507
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 5
* Reporting error: 0x800700E8 
* Reporting error: 0x800700E8 
* Fail to submit error report: 0x80040300
----------------------------------------------------------------------------------------------------
Session ended at: 2013/04/27 18:33:45.623    (UTC +05:30)
****************************************************************************************************

 

****************************************************************************************************
Symantec LiveUpdate Engine 2.0.0.311   (Release)
OS: Windows 7 Ultimate  32-bit VerInfo: 6.1 ServicePack: 1.0
LanguageID: 00000409
WinHttp.dll Version: 6.1.7601.17514
----------------------------------------------------------------------------------------------------
Session started at: 2013/04/28 09:41:30.546    (UTC +05:30)
ProcessId: 1812, ThreadId: 5232, SessionId: 77
Machine ID: 64F1D886-6EAF-89BB-0463-7B253FCE9E0B
Agent Field: SEP/12.1.671.4971 MID/{64F1D886-6EAF-89BB-0463-7B253FCE9E0B} SID/77
----------------------------------------------------------------------------------------------------
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Apr, L: SymAllLanguages.
  Component: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages.
  Component: Moniker: {6F678702-6A34-479b-9166-2C2EA45C68E4}, P: SESC AntiVirus Client Win32, V: 12.1, L: English.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages.
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 147460 bytes. 2nd attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 50682440 bytes. 3rd attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 30660 bytes. 4th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 213160 bytes. 5th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 10220 bytes. 6th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 140160 bytes. 7th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 210240 bytes. 8th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 8760 bytes. 9th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 967980 bytes. 10th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 497860 bytes. 11th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 27740 bytes. 12th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 782560 bytes. 13th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 37960 bytes. 14th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 4277800 bytes. 15th attempt of file download: 1366069785jtun_sep12ennful26.m26
* WinHttp connection timeout: 12002 File: 1366069785jtun_sep12ennful26.m26
  File download error. Downloaded 38892940 bytes. 16th attempt of file download: 1366069785jtun_sep12ennful26.m26
* REQUEST_ERROR - error 12007 (0x00002EE7), result API_SEND_REQUEST. File: 1366069785jtun_sep12ennful26.m26
* Failed to download file after 16 attempts: 1366069785jtun_sep12ennful26.m26
* Incomplete download of file 1366069785jtun_sep12ennful26.m26
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
* Inventory SetAbort called on Moniker {535CB6A4-441F-4e8a-A897-804CD859100E} (Inventory Module), with abort code 500
* Inventory SetAbort called on Moniker {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C} (Inventory Module), with abort code 500
* Inventory SetAbort called on Moniker {535CB6A4-441F-4e8a-A897-804CD859100E} (Inventory Module), with abort code 500
* Inventory SetAbort called on Moniker {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C} (Inventory Module), with abort code 500
* OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} failed; err = 0x80004005
* Inventory SetAbort called on Moniker {535CB6A4-441F-4e8a-A897-804CD859100E} (Inventory Module), with abort code 517
* Inventory SetAbort called on Moniker {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C} (Inventory Module), with abort code 517
* Inventory SetAbort called on Moniker {535CB6A4-441F-4e8a-A897-804CD859100E} (Inventory Module), with abort code 517
* Inventory SetAbort called on Moniker {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C} (Inventory Module), with abort code 517
* Callback {72DA128F-2591-43f2-B272-29DA5452A197} is a PostSession callback. Callback Failed. Result -2147467259
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
* Update Failed - PostSession for moniker {535CB6A4-441F-4e8a-A897-804CD859100E}
  Update for moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1367096130jtun_sep12enncur26.m26, SeqName: CurDefs, SeqNum: 130427007, has update status code: 208
* Reporting error: 0x80004005 Update failed PVL=SEPC Virus Definitions Win32 v12.1 MicroDefsB.CurDefs SymAllLanguages
* PostSession Callbacks Failed. Update status code for moniker {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages is: 0x      D0.
  Update for moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1367026583jtun_sepccurd25.x86, SeqName: CurDefs, SeqNum: 130426001, has update status code: 100
  Update for moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages, package: 1366069785jtun_sep12ennful26.m26, SeqName: HubDefs, SeqNum: 130415016, has update status code: 227
* Reporting error: 0xFFFFFF00 Update failed PVL=SEPC Virus Definitions Win32 v12.1 MicroDefsB.Error SymAllLanguages
* PostSession Callbacks Failed. Update status code for moniker {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages is: 0x      E3.
  Update for moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1367031298jtun_irev130417005.7z, SeqName: CurDefs, SeqNum: 130426023, has update status code: 100
  Update for moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1366739059jtun_bashsepc130404011-130412011.x01, SeqName: CurDefs, SeqNum: 130412011, has update status code: 100
  Update for moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1366973254jtun_iron2012_130416004.irn, SeqName: CurDefs, SeqNum: 130426003, has update status code: 100
  ***** Session Results *****
  Total Updates Available: 6
  Total Updates Succeeded: 4
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 2
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 15
  Error report submitted
----------------------------------------------------------------------------------------------------
Session ended at: 2013/04/28 12:29:49.545    (UTC +05:30)
****************************************************************************************************

Comments 6 CommentsJump to latest comment

James007's picture

hi,

Try this artical

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

http://www.symantec.com/docs/HOWTO59193

How to update definitions for Symantec Endpoint Protection using the Intelligent Updater

http://www.symantec.com/docs/TECH102606

If above artical not work try to repair sep client and reinstall live update

 

Look this same fourms

https://www-secure.symantec.com/connect/forums/after-successful-updating-virus-definition-date-keeps-no-change

SOLUTION
pete_4u2002's picture

try deleting the corrupt definition

 

Total Updates Available: 6
  Total Updates Succeeded: 4
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 2
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 15
  Error report submitted
 

.Brian's picture

See here

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2012-09-25  |  Article URL http://www.symantec.com/docs/HOWTO59193

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

consoleadmin's picture

As per your error code, check it

Endpoint Protection 12.1 Clients fail to apply Virus and Spyware Protection definitions from LiveUpdate Administrator 2.x

Article:TECH196873  |  Created: 2012-09-18  |  Updated: 2012-10-16  |  Article URL http://www.symantec.com/docs/TECH196873

 

Thanks.

SameerU's picture

Hi

Apply Intelligent updater

Regards