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Definition date on home page stuck - SEP12RU4

Created: 03 Feb 2014 • Updated: 03 Feb 2014 | 3 comments
ThaveshinP's picture
This issue has been solved. See solution.

Just recently upgraded to SEP 12 RU4. On the home page the definitions date on the manager shows the 31st Jan definition date - however the definitions 
have successfully been updated and can be viewed in the admin tab >> servers >> show downloads. Any ideas?

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Brɨan's picture

Known issue, it's being looked into.

Same thread here:

See the comments from Mick2009

Defs are updated though so no panic.

You can log a call with support if you wish.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ramji Iyyer's picture

Hi all,

Its the same issue which occured in 2010.

Log a call with Symantec support with screen shots.

Symantec support will take care.

Relax plz as the definitons are getting updated. No need to panic.


Ramji Iyyer

Ramji Iyyer

James007's picture

Hi Everyone,

I have checked now problem are solved,SEPM showing currect virus defination date.