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Definition out of date

Created: 11 Oct 2012 | 13 comments

Hi,

In SEPM some of the clients are showing as definitions out of date. but when we checked in clients all are up to date..

Why we are getting out of date even though it is up to date?

Clients can communicate to server perfectly.

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Ashish-Sharma's picture

SEPM Console showing Client Online ?

Are you using Image OS ?

Image Installation System Problem

https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

How to prepare a Symantec Endpoint Protection 12.1 client for cloning

http://www.symantec.com/business/support/index?page=content&id=HOWTO54706

 

Check this thread same issue

https://www-secure.symantec.com/connect/forums/sepm-121-shows-clients-not-updating-clients-do-update

Thanks In Advance

Ashish Sharma

 

 

Srikanth_Subra's picture

Hi,

Clients are showing online only

we are not using Image OS

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

pete_4u2002's picture

has teh client lately communicated with the SEPM?

can you post the sylink log from client?

Ashish-Sharma's picture

HI,

How many system having issue ?

Check this comments

Mithun Sanghavi Symantec Employee Technical Support Accredited

Hello,

What version of SEPM 12.1 are you running?

Could you check if the Disk space on the SEPM server?

Try Increasing the heartbeat interval to feasible value (eg. 500 computers 1 hr interval). 

Delete entries from data/inbox/agentinfo folder and .tmp files from data/inbox.

 

Thanks In Advance

Ashish Sharma

 

 

Srikanth_Subra's picture

some 10 systems..

SEPM 12.1 RU1 MP1

More free space of about 150 GB available

 

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Ashish-Sharma's picture

hi,

try to one or two system.

1) Remove SEP client on sepm console

2) Delete hardware id.

3) Replace syslink.xml file.

Thanks In Advance

Ashish Sharma

 

 

Srikanth_Subra's picture

If i delete the client from SEPM and give update policy in client it will come in SEPM again na?

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Ashish-Sharma's picture

Yes , SEP client will be come next heartbeat interval.

Thanks In Advance

Ashish Sharma

 

 

Srikanth_Subra's picture

i will check and update this

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Sumit G's picture

What is the Hert Beat Interval time?

These cleints are directly communicate with Server or it through GUP.?

How many clients are same issue?

 

Regards

Sumit G.

Srikanth_Subra's picture

All are directly communicating to server not through GUP

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Riya31's picture

Hi,

 

on 2-3 client check the time when definition was downloaded(client side GUI go to view logs-->client status-->system logs).

and check last check in time on console.

normally two heartbeat interval time is required for download definition  ,submit logs to sepm and process log on SEPM