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definition store folder is growing endlessly

Updated: 21 May 2010 | 11 comments
Unisupp's picture
Unisupp
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Hi
I recently chack up my server and see that the folder C:\Program Files\Symantec\Symantec Endpoint Protection
Manager\Inetpub\content is keep growing and takes disk space
 
Any 1 know how to stop it from growing?
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ecshop's picture
18
Dec
2007
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ecshop

I'm having this issue as well. This is what the Symantec Tech suggested us to do:
 
1. Get rid of older versions of Symantec Antivirus software.
2. Add this line of code to the conf.properties file: scm.lucontentcleanup.threshold=5. It's suppose to bring down the number of content folders to 5 as oppose to the default 10.
3. Doing a fresh install on another server will solve these problems (content growing).
 
1. I went through a tedious process of getting rid of our old Client Security software. Endpoint manager still had the problem of content growing. I even tried reinstalling endpoint manager to the same server, doing this, all the clients that were connected to the endpoint manager lost connection afterwards.
2. Line of code doesn't work. I went throught the instructions of restarting the endpoint management service, still didn't help.
3. I then decided to install endpoint manager on a fresh server, content still looks like a problem! Can't get rid of five content folders.
 
This whole endpoint software seems to be very buggy. In order for the clients to get access to another endpoint server, you have to redirect it's connection to the new server using a tool provided by symantec. Even that doesn't work 100%. What is up? I was okay with endpoint (with all clients connected), until the content got tremendously large, with no hint of stopping.
 
Please help!
Baako's picture
19
Dec
2007
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Baako
Symantec Employee
Accredited

You try this?
 
 
 
 
Regards
SimonK's picture
19
Dec
2007
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SimonK

I talked to tech support regarding this issue and they pointed me to this page:


http://service1.symantec.com/SUPPORT/ent-security....

Cheers,
Simon


Message Edited by SimonK on 12-19-2007 01:58 PM

pepe's picture
20
Dec
2007
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pepe

Hi,
I have the same problem. Adding that line to conf.parameters doesn't work or to be exact, doesn't work now. When my server ran out of space I enlarge the disk and from that point, folders are still present. Before that issue, everything was fine and definitions were deleted according my threshold.
Is there any way how to delete these folders manually? I tried to delete them in IIS and directly on the disk but they download again immediately. Suppose there's some record in DB but i'm not familiar with it.
 
Matt Pierce's picture
20
Dec
2007
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Matt Pierce

I have the same issue.  My Inetpub\Content folder grows uncontrolled.  I've modified the scm.lucontentcleanup.threshold=5 setting and restarted the service without success.

This is an enormous problem form me.  Our std server config has the OS on the C: drive and the application installed to the data drive.  In SEP's case though the C: drive utilization is twice the data drives utilization.  This is causing me to consider rebuilding the server into a single drive config.  But I've already got 400 clients deployed with more everyday.  Back to the hold music I suppose.

KZW_Austria's picture
21
Dec
2007
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KZW_Austria

Also same issue ! Directory grow unexpectedly. Have start a symantec case but no useful resulution.
Have deleted directories older than 1. Dezember manualy. No negative behavior stabilished.
 
 
IanZ's picture
05
Feb
2009
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IanZ

I'm already using MR4 and it's still happening. 

 

Ian

Ian Zarzuela
Sr. Analyst, Server Technology
The North West Company
http://www.northwest.ca

akaki's picture
05
Feb
2009
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akaki

Hi All,

Yes, thats a big preoblem with end point. I've also tried technical teams instruction, but did not work.

So, now I m deleting some files manually once a week, I've no way.

 

In addition, lots of problem with end point without solution...I am just wiered with it!!!

 

~r

Unisupp's picture
06
Feb
2009
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Unisupp

this is very frustrating there is no solid solution for this problem 

i have tried almost everything, seems like there's somthing wrong with the server cause other servers work just fine.

IanZ's picture
06
Feb
2009
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IanZ

I found a solution yesterday at https://forums.symantec.com/syment/board/message?board.id=endpoint_protection11&thread.id=1347&view=by_date_ascending&page=7 ... I applied this and it seems to solve the problem.  I checked today and it limited the number of folders in the \content... here you go...

 

Open Endpoint Protection Manager

Click Admin

Click Servers

Click on Local Site, not your server.

Click edit Site Properties

Click LiveUpdate Tab

 

At the bottom, Number of content revisions to keep.  Mine was set to 30, I changed it to 5 and now I only have 5 folders worth of content revisions.  Adding that line to the conf.properties didn't do anything to most users.

 

But before I did that, I shift-deleted all folders under the \content directory.  After applying the above steps, I restarted ALL the Symantec-related services.  Note that I'm running the SEPM on a windows Server 2008 and it's kinda stable except for those known Symantec issues.

Ian Zarzuela
Sr. Analyst, Server Technology
The North West Company
http://www.northwest.ca

Unisupp's picture
08
Feb
2009
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Unisupp

thank you Ianz

i will try to do this tomorrow and let everybody know's if this work

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