Endpoint Protection

Latest defs from Symantec 3/20/2014 r1

Defs on Manager 3/17/2014 r35

I recently changed the download schedule to run from 19:00 to 6:00AM, but now the definitions are out of date by 3 days.

What gives?

open control pannel

select lilveupdate, make it to interactive

start -run

type luall.exe

check if that downloads defs

After I am done, do I set it back to express?

16 updates

But why hasn't it been doing it for the past 3 days?

this option is only applicable if you run the update manually by launching luall.exe

why SEPM is not doing it, we need to check the logs.

as of now run the update, install it so that sepm can have latest defs, after that we will check the lue.log to see why it did not update from past 3 days.

That's the second SEPM I've heard of exhibiting the same thing (over the same time frame).  Updates today have worked fine without issue.

Now that you've mentioned it as well, I might have a rummage around the logs.  My personal thoughts are that something hokey was going on at Symantec

Seeing similar here...haven't had a chance to go log hunting but you may want to

All the logs I've seen indicate that the VirusDefs updates were working fine throughout 18th and 19th.

I reckon they must've made a typo in one of them so that when processed by the SEPM it displayed 17-03-2014 instead of 19-03-2014

It's caught up now. Rafeeq's suggestion worked perfectly.

As long as it's their fault and not MINE, I am a happy guy. :-)

Happening again. Support ticket time