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Definitions not updating?

Created: 05 Aug 2014 • Updated: 05 Aug 2014 | 14 comments
martin hess's picture
This issue has been solved. See solution.

Hi @all

All of my customers (SEP12.1.4 and SEPSBE) currently stuck at the definitions from sunday, 3rd of august R34! Is there a known problem?? Liveupdate runns fine and says "no updates available"!

kind regards,

martin

Operating Systems:

Comments 14 CommentsJump to latest comment

Rafeeq's picture

No issues reported .. latest defs dates are posted here

http://www.symantec.com/security_response/definiti...

have you checked your proxy / firewall just to make sure nothing is blocking it from downloading

can you post the lue.log?

run the intelligent updater and check if that changes the date, if yes then the problem is with SEPM,

http://www.symantec.com/business/support/index?pag...

.Brian's picture

Can confirm. Having the same issue here.

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idaman22's picture

Same here as well. I even updated to latest release of to quell the 0 day issue and the defs are still at 8/3/14r34

.Brian's picture

I did try to force a LU on the client itself. No dice.

Something going on the Symantec side...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi,

Try to update the definitions manually through JDB file.

How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

http://www.symantec.com/docs/TECH102607 

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Could you recheck. Definitions should be updating correctly now.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

SOLUTION
Clint's picture

Same problem in my SEP 11.0.5 environment.  Download LiveUpdate Content in my console comes back with everything being up-to-date.  The fact that even an unmanaged client's defs are stuck at 8/3/14 (ran LiveUpdate on it as well) seems to indicate a problem on Symantec's end.  Glad I'm not alone.  wink

Clint

Chetan Savade's picture

It seems few customers are still affected. I shall update you with the latest update.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

HighTower's picture

I see that mine are updating now.

 

martin hess's picture

Yes, fixed. Gives a bad feedling about how Symantec is monitoring their own services....

idaman22's picture

Looks corrected now, what was the rootcause?

KS Choi's picture

I had the same problem bu now solved.

Thanks and regards,