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delagate problems

Created: 10 Mar 2006 • Updated: 30 Oct 2013 | 4 comments
Micah Wyenn 2's picture
This issue has been solved. See solution.

Hey guys,
Urgent problem here. User1 is enabled and has archived items. User2 has delegation access to the mailbox (aka an admin for an exec). User2 can search and see all the items from IE, so we know the perms are good. The problem comes in when we try to use outlook. We�ve installed the forms locally (just to be sure), as well as installed the msi. The mailbox of user2 is unenabled.
From the unenabled mailbox, we can�t see the msi controls. The delegated user2 can see the shortcuts of user1, can see the icons associated with it, and can open the shortcut�but it can�t open the original window�it just hangs.
So the question is, why can�t we see the controls (and I checked in the add-in mgmr and even tho it�s installed, it�s not listed), and why does outlook hang on the banner click?

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TonySterling's picture

Have you enabled scripts for shared mailboxes?


Outlook 2003 includes a new setting -- turned off by default -- to allow forms in shared mailboxes to run script.
You can change the setting by choosing Tools | Options | Other | Advanced Options and checking the box
for Allow script in shared folders. You'll see that there is also an option for Allow script in public folders.
Enable both of these. (The corresponding registry values are in the
HKCU\Software\Microsoft\Office\11.0\Outlook\Security key -- SharedFolderScript and PublicFolderScript, both DWORD values.)

Note that these settings affect both script in custom forms for items in public folders and script in folder
home pages for such folders.

http://support.microsoft.com/?id=827311

SOLUTION
TonySterling's picture

For OL 2002\XP

Follow these steps, and then quit Registry Editor:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type SharedFolderScript, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type 1, and then click OK.


http://support.microsoft.com/default.aspx?scid=kb;...

You will close and re-open Outlook

Micah Wyenn 2's picture

Oooooo, I'm totally gonna try that. you guys rule. I'll post with results monday. :)

thanks!

micah

Micah Wyenn 2's picture

Scripts for shared mailboxes was totally the answer. Thanks!

micah