Messaging Gateway

Hello there, Emails are regularly delayed getting to my server. When i traced a recent delayed email, it showed that it was held up on MessageLab.com I have attached the header below. Email addresses have been changed for security/privacy. Could you please tell me why this might happen, and anything i might do about it? Many thanks! Return-path: <person@hiddenforprivacy.com> Envelope-to: someone@hiddenforsecurity.com Delivery-date: Thu, 03 Apr 2014 13:55:31 -0700 Received: from mail1.bemta3.messagelabs.com ([195.245.230.164]:12968) by madabout.arvixevps.com with esmtp (Exim 4.82) (envelope-from <person@hiddenforprivacy.com>) id 1WVofa-0006x1-Ne for someone@hiddenforsecurity.com; Thu, 03 Apr 2014 13:55:31 -0700 Received: from [85.158.137.3:40259] by server-4.bemta-3.messagelabs.com id 7D/BB-17399-6376D335; Thu, 03 Apr 2014 13:50:46 +0000 X-Env-Sender: person@hiddenforprivacy.com X-Msg-Ref: server-10.tower-38.messagelabs.com!1396533045!16271796!1 X-Originating-IP: [81.134.198.60] X-StarScan-Received: X-StarScan-Version: 6.11.1; banners=cbha.org.uk,-,- X-VirusChecked: Checked Received: (qmail 10931 invoked from network); 3 Apr 2014 13:50:45 -0000 Received: from unknown (HELO WBRMM01) (81.134.198.60) by server-10.tower-38.messagelabs.com with SMTP; 3 Apr 2014 13:50:45 -0000 From: Sheila Gammans <person@hiddenforprivacy.com> To: "someone@hiddenforsecurity.com" <someone@hiddenforsecurity.com> Subject: FW: Sheila Gammans Thread-Topic: Sheila Gammans Thread-Index: Ac9PQrUKgIty9muZSV+I5mATjADklP//8D+A///vA/A= Date: Thu, 3 Apr 2014 13:50:43 +0000 Message-ID: <5640FC16061E9D47B74890854EC189CBF1F30040@WBREXMB02.peabody.local> References: <5640FC16061E9D47B74890854EC189CBF1F30011@WBREXMB02.peabody.local> <8C461E6A24E53840A1A8F99468A807E22514EA@2011SBS.eobdomain.local> In-Reply-To: <8C461E6A24E53840A1A8F99468A807E22514EA@2011SBS.eobdomain.local> Accept-Language: en-GB, en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: Content-Type: multipart/alternative; boundary="_000_5640FC16061E9D47B74890854EC189CBF1F30040WBREXMB02peabod_" MIME-Version: 1.0 --_000_5640FC16061E9D47B74890854EC189CBF1F30040WBREXMB02peabod_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable</someone@hiddenforsecurity.com></person@hiddenforprivacy.com></person@hiddenforprivacy.com></person@hiddenforprivacy.com>

Hi,

1)can you post the complete message header?

I'd recommend you log into ClientNet and look under Tools -> Track and Trace to check the progress of this email within Symantec.Cloud's systems.

The headers you've posted seems to suggest the delay was introduced on the last hop (between Symantec.Cloud and your mail server).  I'd personally recommend checking your FW correctly allows all the Symantec,Cloud IP addresses, and if you have deep packet inspection enabled (which has been known to mess with email on occasion).

Either that or log a support case to get them to provide the full SMTP logs.

IP List here:
http://images.messagelabs.com/EmailResources/ImplementationGuides/Subnet_IP.pdf

Oh yeah, for future reference, the forums for Symantec,Cloud Email Security questions can be found below (you've posted in the appliance-based forums for the former Brightmail device):

https://www-secure.symantec.com/connect/security/forums/hosted-mail-security