We are trying to get ServiceDesk 7 ready to go into production and are running into serveral problems that we are unable to solve.  One is that the delegation feature is not working.  I have set my account to delegate to someone else.  So far I have not been able to get anything to delegate.  I have created incidents with me as the primary contact and another with an incident assigned to me neither of which delegated to the other person.  Am I misunderstanding how delegation is supposed to work or is this just not working?  Has anyone else been able to delegate in SD 7 MR1?  Any help or comments would be appreciated.