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Delete archived items from Delete Items Folder in Archive Explorer

Created: 28 Mar 2013 • Updated: 05 May 2013 | 9 comments
Judy Glazier's picture
This issue has been solved. See solution.

My customer is currently using EV 9 SP2

They allow users to delete from their archives.  The retention category is set to allow delete from this category.  the Retention Category time period is currently set to "forever".

The option to "Archive Deleted Items"  in Outlook is enabled in the advanced properties "List Settings From" Archive General policy.

Their environment is configured so that shortcuts are not created and users access all vaulted items through archive explorer.

When a user deletes an archived item from any of their folders other than the "Deleted items Folder" within Archive Explorer the delete is processed and the archived item\s disappear from their archive explorer view.  However, if they try to delete from the deleted items folder it will reappear almost immediately.

The restore deleted items is configured for 21 days.

I wondering if because the deleted items folder actually holds items that are deleted from exchange if that is the reason they are not able to delete items from the deleted items folder within archive explorer.

Can anyone confirm this thinking for me or else give me an idea why this is not possible.

Judy Glazier

Operating Systems:

Comments 9 CommentsJump to latest comment

JesusWept3's picture

It's usually just awaiting indexing to delete the item as well as the server cache, it's very normal behavior to be honest

You should be able to see the item in journal delete and it has an indexcommitted column that will notify once tre item has been removed from index

SOLUTION
Judy Glazier's picture

They have waited as long as 30 days and they will not disappear from deleted items folder.

Judy

Rob.Wilcox's picture

Judy what you have described sounds a little 'odd'. Have you tried reproducing it?

Judy Glazier's picture

Not sure what you mean by reproducing it, but I have tested this on a few users and it is the same for all of them.

I also tried giving he vault admin permissions to their archives and deleting items as the vault admin and it still doesn't work.

Judy

JesusWept3's picture

Ok so you are probably going to have to DTrace w3wp and storagedelete to see what's going on

I take it the items are not making it in to JournalDelete?

Judy Glazier's picture

Hello JesusWept3, I would appreciate your comments on this. I replaced all the actual domain names with just domain.com, in the report below.

Here is the Dtrace I ran against the w3wp and the storagedelete processes. I can't see anything obvious except I am concerned about the Event ID 13365 for the StorageManagement.

I checked and two of the vault servers are putting out a lot of these errors. I tried finding something on knowledge base for that specific error 13365 (An exception occurred in 'RemoveCollection' ). I did find something for the (An exception occurred in 'RemoveCollection' ) but it did not relate to what I am seeing on the vault servers.

DTrace trace log for server: CGYEV006
[Opened: 2013/03/29 08:32:10]

Windows version: 6.1.7601

Time zone: Mountain Daylight Time
Time difference to UTC: -6:00

-----

Enabled Trace options

Id Name Detail Include Events
83 - StorageDelete Verbose Yes
91 - w3wp Verbose Yes

-----

Display Filter:
Include strings:
EV-
EV:
EV~

Exclude strings:
CMMStream
DBFramework
DirectoryConnection
-----

Current File Rollover Settings: 100Mb

-----

Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Monitoring debug output from processes running in the current Terminal Services session

1 08:32:11.467 [6724] (StorageManagement) <13940> EV~E Event ID: 13365 An exception occurred in 'RemoveCollection' |
2 08:32:26.053 [11236] (StorageDelete) <7712> EV:M InScheduledPeriod : Expiry Schedule is set to NEVER
95 08:32:45.164 [12124] (w3wp) <8304> EV:L CIndexSearch2::Reset
97 08:32:45.164 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
98 08:32:45.164 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
99 08:32:45.195 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type IndexVolumeSetView : VaultEntryId,Type,RootIdentity,ArchiveName,ArchiveStatus,Structured,IndexingLevel,LocaleId,IndexVolumeSetId,CountIndexVolumes,CountFailedIndexVolumes,CountOfflineIndexVolumes,CountRebuildingIndexVolumes,FirstItemSequenceNumber,OldestArchivedDateUTC,YoungestArchivedDateUTC,OldestItemDateUTC,YoungestItemDateUTC,HighestItemSequenceNumber,IndexedItems,FailedItems,IndexItemsMode,ConvertedContentMode,IgnoreIndexingPolicy,IndexRootPathEntryId,IndexRootPath,BackupMode
100 08:32:45.195 [12124] (w3wp) <8304> EV:M CIndexEntityInfoBase::LoadFromDirectory Loading... 1DC4B005B6590B145A91CD2267030729E1110000vault (hr=Success (0))
101 08:32:45.195 [12124] (w3wp) <8304> EV:M CIndexSearch2::SelectArchive ArchiveId:1DC4B005B6590B145A91CD2267030729E1110000vault Num Volume Sets: 1 (hr=Success (0))
124 08:32:45.195 [12124] (w3wp) <8304> EV:L CIndexSearch2::put_ResultsPropertySet 4
125 08:32:45.195 [12124] (w3wp) <8304> EV:L CIndexSearch2::AddAdditionalResultsProperty auth
126 08:32:45.195 [12124] (w3wp) <8304> EV:L CIndexSearch2::AddAdditionalResultsProperty clcn cllf crct crcn
172 08:32:45.195 [12124] (w3wp) <8304> EV:L CIndexSearch2::put_SortBy -date
173 08:32:45.195 [12124] (w3wp) <8304> EV:L CIndexSearch2::put_Options 2
183 08:32:45.195 [12124] (w3wp) <8304> EV:L CIndexSearch2::put_MaxSearchResultsPerVolumeSet 2000
184 08:32:45.195 [12124] (w3wp) <8304> EV:L CIndexSearch2::put_MaxSearchIndexVolumeSets 5
185 08:32:45.195 [12124] (w3wp) <8304> EV:L CIndexSearch2::put_Timeout 60
186 08:32:45.195 [12124] (w3wp) <8304> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 0
187 08:32:45.195 [12124] (w3wp) <8304> EV:H Calling GenAuthString
188 08:32:45.211 [12124] (w3wp) <8304> EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:CGYEV006.domain.com De7B*****
189 08:32:45.211 [12124] (w3wp) <8304> EV:M CIndexSearch2::CheckSearchEntity ArchiveId: 1DC4B005B6590B145A91CD2267030729E1110000vault VolumeSetId:16633 VolumeId:-1 Item Date Range (UTC): 8/31/2009 4:45:33 PM ==> 2/27/2013 10:45:00 PM Item Date Range (UTC): 3/7/2010 8:48:00 AM ==> 3/17/2013 2:31:00 AM (hr=Success (0))
190 08:32:45.211 [12124] (w3wp) <8304> EV:M CIndexSearch2::IsQueryNullOperation Result:False|Query:"pvid" 0 "17313988859BAB74293C2A367D0F09EFF1110000|Item Date Range (UTC):8/31/2009 4:45:33 PM ==> 2/27/2013 10:45:00 PM
191 08:32:45.211 [12124] (w3wp) <8304> EV:L {CIndexServerPtr::GetIndexServerPtr} (Entry)
192 08:32:45.211 [12124] (w3wp) <8304> EV:L {CIndexServerPtr::CreateServer} (Entry)
193 08:32:45.211 [12124] (w3wp) <8304> EV:M {CIndexServerPtr::CreateServer}|[p1] bsArchiveId = 1DC4B005B6590B145A91CD2267030729E1110000vault VS:16633 Host: evault4.?
194 08:32:45.211 [12124] (w3wp) <8304> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [evault4.?] as the IP Address matched that of the local machine
195 08:32:45.273 [12124] (w3wp) <8304> EV:M CCIndexBrokerPtr::GetIndexBrokerPtr Setting DCOM security
196 08:32:45.835 [12124] (w3wp) <8304> EV:M {CIndexServerPtr::CreateServer}|Setting DCOM security
197 08:32:45.835 [12124] (w3wp) <8304> EV:L {CIndexServerPtr::CreateServer} (Exit) Status: [Success]
198 08:32:45.835 [12124] (w3wp) <8304> EV:L {CIndexServerPtr::GetIndexServerPtr} (Exit) Status: [Success]
199 08:32:47.161 [12124] (w3wp) <8304> EV:L CIndexSearch2::FinalRelease
200 08:32:47.161 [12124] (w3wp) <8304> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 25968776
202 08:33:07.145 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
203 08:33:07.145 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
204 08:33:07.285 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type ArchiveFolderView : RootIdentity,FolderName,FolderPath,ParentFolderRootIdentity,FolderIcon,CustomId,CustomQual,SID,VaultEntryId,Type,Hidden,ContainerRootIdentity,OwningTrusteeIdentity,AutoSecurityDesc,ManualSecurityDesc,ArchiveVEID,ParentFolderVEID
205 08:33:07.285 [12124] (w3wp) <8304> EV:L {CQueue::CQueue} (Entry)
206 08:33:07.285 [12124] (w3wp) <8304> EV:L {CQueue::CQueue} (Exit)
207 08:33:07.285 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CanItemBeDeleted} (Entry)
208 08:33:07.285 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Entry)
210 08:33:07.285 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
211 08:33:07.285 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
212 08:33:07.285 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type view_computer_vault : ComputerEntryId,ComputerName,ComputerRootPath,ComputerSiteEntryId,ComputerAdminNote,VaultSoftwareVersion,ComputerNameAlternate,FileServerManagementUrn,SvcNamesUpgradeState,CacheLocation,CacheSize,VaultStoreEntryId,RootIdentity,VaultEntryId,Type,Hidden
213 08:33:07.285 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Exit) Status: [Success]
214 08:33:07.285 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Entry)
215 08:33:07.285 [12124] (w3wp) <8304> EV:M GetStorageObject - Calling VaultCoCreateInstanceEx
216 08:33:07.301 [12124] (w3wp) <8304> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [evault4.?] as the IP Address matched that of the local machine
217 08:33:07.332 [12124] (w3wp) <8304> EV:M GetStorageObject - Checking MULTI_QI.hr
218 08:33:07.332 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Exit) Status: [Success]
219 08:33:07.332 [12124] (w3wp) <8304> EV:H Calling GenAuthString
220 08:33:07.332 [12124] (w3wp) <8304> EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:CGYEV006domain.com SvlU*****
221 08:33:07.488 [12124] (w3wp) <8304> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 25968864
222 08:33:07.488 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CanItemBeDeleted} (Exit) Status: [Success]
223 08:33:07.488 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::DeleteItem} (Entry)
224 08:33:07.488 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Entry)
226 08:33:07.488 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
227 08:33:07.488 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
228 08:33:07.488 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type view_computer_vault : ComputerEntryId,ComputerName,ComputerRootPath,ComputerSiteEntryId,ComputerAdminNote,VaultSoftwareVersion,ComputerNameAlternate,FileServerManagementUrn,SvcNamesUpgradeState,CacheLocation,CacheSize,VaultStoreEntryId,RootIdentity,VaultEntryId,Type,Hidden
229 08:33:07.488 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Exit) Status: [Success]
230 08:33:07.488 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Entry)
231 08:33:07.488 [12124] (w3wp) <8304> EV:M GetStorageObject - Calling VaultCoCreateInstanceEx
232 08:33:07.504 [12124] (w3wp) <8304> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [evault4domain.com] as the IP Address matched that of the local machine
233 08:33:07.504 [12124] (w3wp) <8304> EV:M GetStorageObject - Checking MULTI_QI.hr
234 08:33:07.504 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Exit) Status: [Success]
235 08:33:07.504 [12124] (w3wp) <8304> EV:H Calling GenAuthString
236 08:33:07.519 [12124] (w3wp) <8304> EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:CGYEV006domain.com KIjv*****
237 08:33:07.566 [12124] (w3wp) <8304> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 25968952
238 08:33:07.566 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::DeleteItem} (Exit) Status: [Success]
239 08:33:07.566 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::~CAutoStorageOnline} (Entry)
240 08:33:07.566 [12124] (w3wp) <8304> EV:L {CQueue::Delete} (Entry)
241 08:33:07.566 [12124] (w3wp) <8304> EV:H {CQueue::Delete}|Deleting queue:
242 08:33:07.566 [12124] (w3wp) <8304> EV:L {CQueue::Delete} (Exit) Status: [Success]
243 08:33:07.566 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::~CAutoStorageOnline} (Exit) Status: [Success]
244 08:33:07.566 [12124] (w3wp) <8304> EV:L {CQueue::~CQueue} (Entry)
245 08:33:07.566 [12124] (w3wp) <8304> EV:L {CQueue::~CQueue} (Exit)
247 08:33:07.660 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
248 08:33:07.675 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
249 08:33:07.675 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type ArchiveFolderView : RootIdentity,FolderName,FolderPath,ParentFolderRootIdentity,FolderIcon,CustomId,CustomQual,SID,VaultEntryId,Type,Hidden,ContainerRootIdentity,OwningTrusteeIdentity,AutoSecurityDesc,ManualSecurityDesc,ArchiveVEID,ParentFolderVEID
250 08:33:07.675 [12124] (w3wp) <8304> EV:L {CQueue::CQueue} (Entry)
251 08:33:07.675 [12124] (w3wp) <8304> EV:L {CQueue::CQueue} (Exit)
252 08:33:07.675 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CanItemBeDeleted} (Entry)
253 08:33:07.675 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Entry)
255 08:33:07.675 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
256 08:33:07.675 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
257 08:33:07.691 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type view_computer_vault : ComputerEntryId,ComputerName,ComputerRootPath,ComputerSiteEntryId,ComputerAdminNote,VaultSoftwareVersion,ComputerNameAlternate,FileServerManagementUrn,SvcNamesUpgradeState,CacheLocation,CacheSize,VaultStoreEntryId,RootIdentity,VaultEntryId,Type,Hidden
258 08:33:07.691 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Exit) Status: [Success]
259 08:33:07.691 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Entry)
260 08:33:07.691 [12124] (w3wp) <8304> EV:M GetStorageObject - Calling VaultCoCreateInstanceEx
261 08:33:07.691 [12124] (w3wp) <8304> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [evault4domain.com] as the IP Address matched that of the local machine
262 08:33:07.707 [12124] (w3wp) <8304> EV:M GetStorageObject - Checking MULTI_QI.hr
263 08:33:07.707 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Exit) Status: [Success]
264 08:33:07.707 [12124] (w3wp) <8304> EV:H Calling GenAuthString
265 08:33:07.707 [12124] (w3wp) <8304> EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:CGYEV006domain.com Ipb8*****
266 08:33:07.753 [12124] (w3wp) <8304> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 25968776
267 08:33:07.753 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CanItemBeDeleted} (Exit) Status: [Success]
268 08:33:07.753 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::DeleteItem} (Entry)
269 08:33:07.753 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Entry)
271 08:33:07.753 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
272 08:33:07.769 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
273 08:33:07.894 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type view_computer_vault : ComputerEntryId,ComputerName,ComputerRootPath,ComputerSiteEntryId,ComputerAdminNote,VaultSoftwareVersion,ComputerNameAlternate,FileServerManagementUrn,SvcNamesUpgradeState,CacheLocation,CacheSize,VaultStoreEntryId,RootIdentity,VaultEntryId,Type,Hidden
274 08:33:07.894 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Exit) Status: [Success]
275 08:33:07.894 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Entry)
276 08:33:07.894 [12124] (w3wp) <8304> EV:M GetStorageObject - Calling VaultCoCreateInstanceEx
277 08:33:07.894 [12124] (w3wp) <8304> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [evault4.domain.com] as the IP Address matched that of the local machine
278 08:33:07.909 [12124] (w3wp) <8304> EV:M GetStorageObject - Checking MULTI_QI.hr
279 08:33:07.909 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Exit) Status: [Success]
280 08:33:07.909 [12124] (w3wp) <8304> EV:H Calling GenAuthString
281 08:33:07.909 [12124] (w3wp) <8304> EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:CGYEV006.domain.com GouE*****
282 08:33:08.003 [12124] (w3wp) <8304> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 25968864
283 08:33:08.003 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::DeleteItem} (Exit) Status: [Success]
284 08:33:08.003 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::~CAutoStorageOnline} (Entry)
285 08:33:08.003 [12124] (w3wp) <8304> EV:L {CQueue::Delete} (Entry)
286 08:33:08.003 [12124] (w3wp) <8304> EV:H {CQueue::Delete}|Deleting queue:
287 08:33:08.003 [12124] (w3wp) <8304> EV:L {CQueue::Delete} (Exit) Status: [Success]
288 08:33:08.003 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::~CAutoStorageOnline} (Exit) Status: [Success]
289 08:33:08.003 [12124] (w3wp) <8304> EV:L {CQueue::~CQueue} (Entry)
290 08:33:08.003 [12124] (w3wp) <8304> EV:L {CQueue::~CQueue} (Exit)
292 08:33:08.097 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
293 08:33:08.097 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
294 08:33:08.143 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type ArchiveFolderView : RootIdentity,FolderName,FolderPath,ParentFolderRootIdentity,FolderIcon,CustomId,CustomQual,SID,VaultEntryId,Type,Hidden,ContainerRootIdentity,OwningTrusteeIdentity,AutoSecurityDesc,ManualSecurityDesc,ArchiveVEID,ParentFolderVEID
295 08:33:08.143 [12124] (w3wp) <8304> EV:L {CQueue::CQueue} (Entry)
296 08:33:08.143 [12124] (w3wp) <8304> EV:L {CQueue::CQueue} (Exit)
297 08:33:08.143 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CanItemBeDeleted} (Entry)
298 08:33:08.143 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Entry)
300 08:33:08.143 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
301 08:33:08.159 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
302 08:33:08.159 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type view_computer_vault : ComputerEntryId,ComputerName,ComputerRootPath,ComputerSiteEntryId,ComputerAdminNote,VaultSoftwareVersion,ComputerNameAlternate,FileServerManagementUrn,SvcNamesUpgradeState,CacheLocation,CacheSize,VaultStoreEntryId,RootIdentity,VaultEntryId,Type,Hidden
303 08:33:08.159 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Exit) Status: [Success]
304 08:33:08.159 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Entry)
305 08:33:08.159 [12124] (w3wp) <8304> EV:M GetStorageObject - Calling VaultCoCreateInstanceEx
306 08:33:08.159 [12124] (w3wp) <8304> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [evault4.domain.com] as the IP Address matched that of the local machine
307 08:33:08.175 [12124] (w3wp) <8304> EV:M GetStorageObject - Checking MULTI_QI.hr
308 08:33:08.175 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Exit) Status: [Success]
309 08:33:08.175 [12124] (w3wp) <8304> EV:H Calling GenAuthString
310 08:33:08.175 [12124] (w3wp) <8304> EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:CGYEV006.domain.com VPv2*****
311 08:33:08.253 [12124] (w3wp) <8304> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 25968952
312 08:33:08.253 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CanItemBeDeleted} (Exit) Status: [Success]
313 08:33:08.253 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::DeleteItem} (Entry)
314 08:33:08.253 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Entry)
316 08:33:08.253 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
317 08:33:08.253 [12124] (w3wp) <8304> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
318 08:33:08.393 [12124] (w3wp) <8304> EV:M CDirectoryVaultObject::GetAttributeListFromType Attribute list for type view_computer_vault : ComputerEntryId,ComputerName,ComputerRootPath,ComputerSiteEntryId,ComputerAdminNote,VaultSoftwareVersion,ComputerNameAlternate,FileServerManagementUrn,SvcNamesUpgradeState,CacheLocation,CacheSize,VaultStoreEntryId,RootIdentity,VaultEntryId,Type,Hidden
319 08:33:08.393 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::GetStorageComputer} (Exit) Status: [Success]
320 08:33:08.393 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Entry)
321 08:33:08.393 [12124] (w3wp) <8304> EV:M GetStorageObject - Calling VaultCoCreateInstanceEx
322 08:33:08.393 [12124] (w3wp) <8304> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [evault4.domain.com] as the IP Address matched that of the local machine
323 08:33:08.409 [12124] (w3wp) <8304> EV:M GetStorageObject - Checking MULTI_QI.hr
324 08:33:08.409 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::CreateObject} (Exit) Status: [Success]
325 08:33:08.409 [12124] (w3wp) <8304> EV:H Calling GenAuthString
326 08:33:08.409 [12124] (w3wp) <8304> EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:CGYEV006.domain.com SrwV*****
327 08:33:08.549 [12124] (w3wp) <8304> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 25968776
328 08:33:08.565 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::DeleteItem} (Exit) Status: [Success]
329 08:33:08.565 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::~CAutoStorageOnline} (Entry)
330 08:33:08.565 [12124] (w3wp) <8304> EV:L {CQueue::Delete} (Entry)
331 08:33:08.565 [12124] (w3wp) <8304> EV:H {CQueue::Delete}|Deleting queue:
332 08:33:08.565 [12124] (w3wp) <8304> EV:L {CQueue::Delete} (Exit) Status: [Success]
333 08:33:08.565 [12124] (w3wp) <8304> EV:L {CAutoStorageOnline::~CAutoStorageOnline} (Exit) Status: [Success]
334 08:33:08.565 [12124] (w3wp) <8304> EV:L {CQueue::~CQueue} (Entry)
335 08:33:08.565 [12124] (w3wp) <8304> EV:L {CQueue::~CQueue} (Exit)
336 08:33:26.068 [11236] (StorageDelete) <7712> EV:M InScheduledPeriod : Expiry Schedule is set to NEVER

Registry info

HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault
Driver (SZ) SQL Server
DriverVersion (SZ) 3.50.0305
ClientAuthenticationWellKnownSids (MULTI_SZ) S-1-1-0,S-1-5-11
SynchroniseFSASharePermissions (DWORD) 1 [0x1]
SiteID (SZ) 1E36A3D129FB3A143BBE1D7599B3835931d10000vault
ConvertRTFCoverToText (DWORD) 0 [0x0]
HebrewText (DWORD) 0 [0x0]
HebrewHTML (DWORD) 0 [0x0]
BypassConversions (DWORD) 0 [0x0]
ConvertExcelToText (SZ) 1
ConvertWordToText (SZ) 0
ExcludedFileTypesFromConversion (SZ) .ABS.AIF.AIFC.AIFF.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.DVS.DWI.ENC.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF.M1V.M2V.M3U.MDF.MDS.MID.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PJPEG.PLS.PNG.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.VDO.VIV.WAV.WMA.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z09.Z10.Z08.
ConversionTimeout (SZ) 10
ConversionTimeoutArchiveFiles (SZ) 10
MemLimitForTextConversionFallback (DWORD) 30 [0x1e]
\Admin
UseLanmanNameForSCM (SZ) 0
Language (SZ) EN
ExchProvisioningTaskRunNowReportingMode (SZ) 0
ResetAuthorizationStore (SZ) 0
MigrateCredentials (SZ) 0
UpgradeSettingsToBauer (SZ) 0
RunNowReportingMode (SZ) 0
RunNowContinuousMode (SZ) 1
RunNowMailboxesMode (SZ) 0
RunNowNumberItems (SZ) 200
LastExportFilterArchivesOption (SZ) 0
LastExportFilterArchivesAttribute (SZ) 9
LastExportFilterOption (SZ) 0
LastExportUseRC(Age) (SZ) 0
LastExportRCIdentity (SZ) 6
LastExportRCIdentity(Age) (SZ) 6
LastExportRemoveFolderItem (SZ) 0
LastExportSubfolders (SZ) 1
LastExportPstFilePath (SZ) D:\Export\Ab Beisel
LastExportSplitPSTByRC (SZ) 0
LastExportLimitPSTSize (SZ) 1
LastExportPSTSize (SZ) 1700
LastExportPSTHierarchy (SZ) 0
LastExportPSTFolder (SZ) 0
LastExportPSTUnicode (SZ) 0
\Auditing
LogDatabaseInformation (DWORD) 0 [0x0]
\Categories
OnOrOff (DWORD) 0 [0x0]
\AdminActivity
Summary (DWORD) 0 [0x0]
\AdvanceSearch
Summary (DWORD) 0 [0x0]
\Archive
Summary (DWORD) 0 [0x0]
Details (DWORD) 0 [0x0]
\Delete
Summary (DWORD) 0 [0x0]
Details (DWORD) 0 [0x0]
\DominoArchive
Summary (DWORD) 0 [0x0]
\DominoRestore
Summary (DWORD) 0 [0x0]
\ExchangeSynch
Summary (DWORD) 0 [0x0]
\FSArchive
Summary (DWORD) 0 [0x0]
\GetOnlineXML
Summary (DWORD) 0 [0x0]
\MoveArchive
Summary (DWORD) 0 [0x0]
\NSFMigration
Summary (DWORD) 0 [0x0]
Details (DWORD) 0 [0x0]
\PSTMigration
Summary (DWORD) 0 [0x0]
Details (DWORD) 0 [0x0]
\Restore
Summary (DWORD) 0 [0x0]
Details (DWORD) 0 [0x0]
\SavesetStatus
Summary (DWORD) 0 [0x0]
\SPSArchive
Summary (DWORD) 0 [0x0]
\SubtaskCtrlEvents
Summary (DWORD) 0 [0x0]
\Undelete
Summary (DWORD) 0 [0x0]
\UpdateFolder
Summary (DWORD) 0 [0x0]
\UpdateRetCat
Summary (DWORD) 0 [0x0]
\User
Summary (DWORD) 0 [0x0]
\View
Summary (DWORD) 0 [0x0]
Details (DWORD) 0 [0x0]
\ViewAttachment
Summary (DWORD) 0 [0x0]
\Pool Sizes
Archive Service (DWORD) 0 [0x0]
Restore Service (DWORD) 0 [0x0]
Directory Service (DWORD) 0 [0x0]
Search Service (DWORD) 0 [0x0]
Storage Online Service (DWORD) 0 [0x0]
Admin Service (DWORD) 0 [0x0]
Migrator Service (DWORD) 0 [0x0]
SPS Archive Service (DWORD) 0 [0x0]
File System Archive Service (DWORD) 0 [0x0]
Domino Archive (DWORD) 0 [0x0]
Domino Restore (DWORD) 0 [0x0]
NSF Migrator Service (DWORD) 0 [0x0]
Exchange Synchronization (DWORD) 0 [0x0]
\AdminService
AnonymousPermissionsChangeWarning (DWORD) 1 [0x1]
Configured (DWORD) 1 [0x1]
\Agents
MaxNumOfRecipients (DWORD) 5000 [0x1388]
SkipRecipCheckSize (DWORD) 750 [0x2ee]
NSFRptDRNoSuccessNDetail (DWORD) 1 [0x1]
DominoMailTemplates (SZ) StdR8Mail, StdR7Mail, DWA7, StdR6Mail, iNotes6, iNotes60, StdR50Mail, ExtR50Mail, iNotes5, EVR8Mail, EVR7Mail, EVdwa7, EVR6Mail, EViNotes6, ExtR7Mail, ExtR6Mail, StdR85Mail, EVR85Mail
MaxNSFNoteMigrationThreads (DWORD) 5 [0x5]
ProfileExpire (DWORD) 3 [0x3]
JournalTaskAccounts (SZ)
MovedItemsLog_CGYEX505 (SZ) MovedItemsUpdateSummary_CGYEX505_20130207.txt
MovedItemsLog_CGYEX510 (SZ) MovedItemsUpdateSummary_CGYEX510_20130207.txt
MovedItemsLog_CGYEX506 (SZ) MovedItemsUpdateSummary_CGYEX506_20130207.txt
SynchInMigrationMode (DWORD) 1 [0x1]
SimpleRetryMsgs (DWORD) 2415 [0x96f]
\Backtrace
Enabled (DWORD) 0 [0x0]
LogFolderPath (SZ)
TriggerMode (DWORD) 1 [0x1]
FilterRulesPolicy (DWORD) 0 [0x0]
FilterRulesAccept (SZ)
FilterRulesReject (SZ)
LogFileTTLDays (DWORD) 31 [0x1f]
MaxEventsOfEachTypePerDay (DWORD) 5 [0x5]
\CMDLINETOOL
Server (SZ) cgyex001.encana.com
mailbox (SZ) enterprisevault-cgyex501@dmain.com
filename (SZ) c:\zapcgy.ini
\Directory
\DirectoryService
Database Type (DWORD) 0 [0x0]
Network Type (DWORD) 1 [0x1]
Database Name (SZ) EnterpriseVaultDirectory
SQLServer Name (SZ) CGYDB11521.encana.com\sqlprd34
SQLServer Protocol (SZ) TCP/IP
DSN Type (SZ) SYSTEM
LogDatabaseInformation (DWORD) 0 [0x0]
\FSA
LogLevel (DWORD) 0 [0x0]
\Reporting
FilePartSize (DWORD) 2048 [0x800]
WebServiceTimeout (DWORD) 9999 [0x270f]
RDBufferSize (DWORD) 48 [0x30]
RDThreads (DWORD) 8 [0x8]
ScanThreads (DWORD) 5 [0x5]
TempFilePath (SZ) D:\Program Files (x86)\Enterprise Vault
\Install
DominoPartitions (SZ)
Version (SZ) 9.0.2.1061
FullVersion (SZ) 9.0.2.1061
InstallPath (SZ) D:\Program Files (x86)\Enterprise Vault
Embedded (DWORD) 0 [0x0]
UnInstallPath (SZ) "C:\Program Files (x86)\InstallShield Installation Information\{7042DC99-7779-4C5C-A7F2-B9957BFA04EC}\setup.exe" -runfromtemp -uninst -s -f1"C:\Program Files (x86)\InstallShield Installation Information\{7042DC99-7779-4C5C-A7F2-B9957BFA04EC}\Setup.iss"
ProgramFolder (SZ) Enterprise Vault
InstallationDate (SZ) 1-24-2013 21:31:36
InstallationLog (SZ) D:\PROGRA~1\ENTERP~1\INSTAL~2\EVInstall.log
RSCoreLog (SZ) D:\Temp\2\RunCore.Log
RSDetailedLog (SZ) D:\Temp\2\RunDetail.Log
RSCoreReport (SZ) D:\Temp\2\EVDS_Core.XML
RSDetailedReport (SZ) D:\Temp\2\EVDS_Details.XML
Installer (SZ) CENOVUS\s_kvsva
VaultServices (SZ) Installed
AdminClient (SZ) Installed
WebApplication (SZ) Installed
SPSWebParts (SZ) Not Installed
SMTPMailArchiving (SZ) Not Installed
EVOMMonitoringWebApp (SZ) Not Installed
EVOMReporting (SZ) Not Installed
Domino (SZ) Not Installed
KitType (SZ) Server
WebAppAlias (SZ) EnterpriseVault
WaitToKillServiceTimeout_Original (SZ)
Directory (SZ) Installed
AppPoolName (SZ) EnterpriseVaultAppPool
SilentServerInstall (SZ) No
UnicodePSTCompatibleMAPI (DWORD) 1 [0x1]
ExtSettingsMigrated (DWORD) 1 [0x1]
\Storage
ConverterSandboxPath (SZ) D:\Program Files (x86)\Enterprise Vault\EVConverterSandbox.exe
TraceLevel (DWORD) 0 [0x0]
TraceFilter (MULTI_SZ) DBFramework,CMMStream
ServiceId (SZ) 1602DCE51D80EE94FBCFD46FC1E555F8C1e10000vault
\Vault Stores
\1C8583A816B46F64DB19F7E09DB4405141210000vault
LastGeneratedCollectionIdentity (DWORD) 1 [0x1]
-----

Installed Version info [D:\Program Files (x86)\Enterprise Vault]

Product Version File Version Executable

9, 0, 2, 0 9.0.2.1061 AcceleratorFilterMsgHandler.dll
9, 0, 2, 0 9.0.2.1061 AdminService.exe
9, 0, 2, 0 9.0.2.1061 AdminServiceps.dll
9, 0, 2, 0 9.0.2.1061 AdoInterface.dll
9, 0, 2, 0 9.0.2.1061 AgentClientBroker.exe
9, 0, 2, 0 9.0.2.1061 AgentClientBrokerps.dll
9, 0, 2, 0 9.0.2.1061 AgentMSMQProxyDLL.dll
9, 0, 2, 0 9.0.2.1061 AgentsCommon.dll
9.0.2.1061 9.0.2.1061 ArchivePoints.exe
9, 0, 2, 0 9.0.2.1061 ArchiveTask.exe
9, 0, 2, 0 9.0.2.1061 ArchServer.dll
9, 0, 2, 0 9.0.2.1061 Auditing.dll
9, 0, 2, 0 9.0.2.1061 AuditViewer.exe
9, 0, 2, 0 9.0.2.1061 AuditWrapper.dll
9, 0, 2, 0 9.0.2.1061 AuthClient.dll
9, 0, 2, 0 9.0.2.1061 AuthServer.exe
9, 0, 2, 0 9.0.2.1061 AutoStorageOnlineOpns.dll
avs30_mt.dll
9.0.2.1061 9.0.2.1061 Bootstrapper.exe
1.1.4.0 1.1.4.0 CastorStreamer.dll
CenteraPing.exe
9, 0, 2, 0 9.0.2.1061 ConvertSvc.exe
9, 0, 2, 0 9.0.2.1061 CustomRules.dll
9, 0, 2, 0 9.0.2.1061 CustomRulesWrapper.exe
9, 0, 2, 0 9.0.2.1061 CustomXMLFilter.dll
9, 0, 2, 0 9.0.2.1061 DataClassificationFilter.dll
9, 0, 2, 0 9.0.2.1061 DBConfig.dll
9, 0, 2, 0 9.0.2.1061 DBFramework.dll
9, 0, 2, 0 9.0.2.1061 DeDuplicationCache.exe
9, 0, 2, 0 9.0.2.1061 DeDuplicationCacheps.dll
9, 0, 2, 0 9.0.2.1061 Deployment Scanner.exe
9, 0, 2, 0 9.0.2.1061 DesktopClientCache.dll
9, 0, 2, 0 9.0.2.1061 DesktopCommon.dll
9, 0, 2, 0 9.0.2.1061 DirectoryConnectionU.dll
9, 0, 2, 0 9.0.2.1061 DirectoryService.exe
9, 0, 2, 0 9.0.2.1061 DirectoryServiceps.dll
9, 0, 2, 0 9.0.2.1061 DirectoryVaultU.dll
9, 0, 2, 0 9.0.2.1061 DTrace.exe
1.0.0.3.20061105.1 1.0.0.3.20061105.1 ETERNUSMigrator.dll
9.0.2.1061 9.0.2.1061 EvAzUtil.exe
9, 0, 2, 0 9.0.2.1061 EVByteStream.dll
9, 0, 2, 0 9.0.2.1061 EVCabinet.dll
9, 0, 2, 0 9.0.2.1061 EVClusterAPI.dll
9, 0, 2, 0 9.0.2.1061 EVCollector.dll
9, 0, 2, 0 9.0.2.1061 EVContentManagementAPI.dll
9, 0, 2, 0 9.0.2.1061 EVConverter.dll
9, 0, 2, 0 9.0.2.1061 EVConverterSandbox.exe
9, 0, 2, 0 9.0.2.1061 EvConvertNT4Placeholders.exe
9, 0, 2, 0 9.0.2.1061 EVDominoExchangeMigration.exe
9, 0, 2, 0 9.0.2.1061 EVDominoExporter.exe
9, 0, 2, 0 9.0.2.1061 EVDominoLibrary.dll
9.0.2.1061 9.0.2.1061 EVDominoRetentionPlans.exe
9.0.2.1061 9.0.2.1061 EvExchangePolicySyncTask.exe
9, 0, 2, 0 9.0.2.1061 EVFileServerArchiveWrapper.dll
9.0.2.1061 9.0.2.1061 EVFileSvrArcMngr.exe
9, 0, 2, 0 9.0.2.1061 EVFilterController.dll
9, 0, 2, 0 9.0.2.1061 EVFingerprintCatalogueAccessor.dll
9.0.2.1061 9.0.2.1061 EvFsaArchivingTask.exe
9, 0, 2, 0 9.0.2.1061 EvFsaBackupMode.exe
9.0.2.1061 9.0.2.1061 EvFsaCelerraDelOnDelTask.exe
9.0.2.1061 9.0.2.1061 EvFsaPruningTask.exe
9.0.2.1061 9.0.2.1061 EVFSASyncLib.dll
9.0.2.1061 9.0.2.1061 EvFsaSyncTask.exe
9, 0, 2, 0 9.0.2.1061 evjob.dll
9, 0, 2, 0 9.0.2.1061 EVLicenseManagedLibrary.dll
9.0.2.1061 9.0.2.1061 EvLotusDominoArchivingTask.exe
9.0.2.1061 9.0.2.1061 EVLotusDominoJournalTask.exe
9.0.2.1061 9.0.2.1061 EvLotusDominoPolicySyncTask.exe
9.0.2.1061 9.0.2.1061 EvLotusDominoProfileDocTool.exe
9, 0, 2, 0 9.0.2.1061 EVManagedLibrary.dll
9.0.2.1061 9.0.2.1061 EVMonitoring.exe
9, 0, 2, 0 9.0.2.1061 EVMonitorU.dll
9.0.2.1061 9.0.2.1061 EVMoveArchiveTask.exe
9, 0, 2, 0 9.0.2.1061 EVNetAppHelper.dll
9, 0, 2, 0 9.0.2.1061 EvNetAppPHSvr.exe
9, 0, 2, 0 9.0.2.1061 EVNoteStream.dll
9.0.2.1061 9.0.2.1061 EVNSFHelper.dll
9.0.2.1061 9.0.2.1061 EVNSFHelperInterface.dll
9, 0, 2, 0 9.0.2.1061 EVPM.EXE
9, 0, 2, 0 9.0.2.1061 EVPstApi.dll
9, 0, 2, 0 9.0.2.1061 EVRetentionAPI.dll
9, 0, 2, 0 9.0.2.1061 EVRights.exe
9, 0, 2, 0 9.0.2.1061 EVRT.dll
9, 0, 2, 0 9.0.2.1061 EVRunDll.exe
9, 0, 2, 0 9.0.2.1061 EVSelectiveJournal.dll
9, 0, 2, 0 9.0.2.1061 EVServerInstanceRes.dll
9, 0, 2, 0 9.0.2.1061 EVservice.exe
9, 0, 2, 0 9.0.2.1061 EVServiceRes.dll
9, 0, 2, 0 9.0.2.1061 EVServiceResEx.dll
9.0.2.1061 9.0.2.1061 EvSharePointArchiveTask.exe
9, 0, 2, 0 9.0.2.1061 EVSimpleAPI.dll
9, 0, 2, 0 9.0.2.1061 EVSPSArcSvc.exe
9, 0, 2, 0 9.0.2.1061 EVStgAPI.dll
9.0.2.1061 9.0.2.1061 EVStgFileMngr.exe
9.0.2.1061 9.0.2.1061 EVStgOfflineOpns.exe
9, 0, 2, 0 9.0.2.1061 EVStoreAccessor.dll
9, 0, 2, 0 9.0.2.1061 evsvr.exe
9, 0, 2, 0 9.0.2.1061 EVSVRDLL.dll
9, 0, 2, 0 9.0.2.1061 EVTargetHelper.dll
9.0.2.1061 9.0.2.1061 EVTaskGuardian.exe
9, 0, 2, 0 9.0.2.1061 EVUpdatePlaceholderFormat.exe
9, 0, 2, 0 9.0.2.1061 ExchangeItemsU.dll
9.0.2.1061 9.0.2.1061 ExchangePolicySyncAPI.dll
9, 0, 2, 0 9.0.2.1061 ExchangeSynch.dll
9, 0, 2, 0 9.0.2.1061 ExportArchiveWizard.exe
9, 0, 2, 0 9.0.2.1061 ExportArchiveWizardCHS.dll
9, 0, 2, 0 9.0.2.1061 ExportArchiveWizardCHT.dll
9, 0, 2, 0 9.0.2.1061 ExportArchiveWizardJPN.dll
9, 0, 2, 0 9.0.2.1061 ExportRetentionCategories.exe
9, 0, 2, 0 9.0.2.1061 FileScreenServiceClientStub.dll
9, 0, 2, 0 9.0.2.1061 FileScreenServiceps.dll
9, 0, 2, 0 9.0.2.1061 FingerprintEngine.dll
9.0.2.1061 9.0.2.1061 ForceMonitoringUtil.exe
3.2.705 3.2.705 FPCore.dll
3.2.705 3.2.705 FPLibrary.dll
3.2.285 3.2.285 fpos32.dll
3.2.48 3.2.48 FPParser.dll
3.2.705 3.2.705 FPStreams.dll
3.2.705 3.2.705 FPUtils.dll
3.2.705 3.2.705 FPXML.dll
9.0.2.1061 9.0.2.1061 FSACluster.dll
9, 0, 2, 0 9.0.2.1061 FSAReportingAgent.dll
9.0.2.1061 9.0.2.1061 FSAReportingClient.dll
9, 0, 2, 0 9.0.2.1061 FSAReportingClientStub.dll
9.0.2.1061 9.0.2.1061 FSAReportingConfigUtility.exe
9, 0, 2, 0 9.0.2.1061 FSAReportingService.exe
9, 0, 2, 0 9.0.2.1061 FSAReportingUtility.exe
9.0.2.1061 9.0.2.1061 FSAReportingWebServiceConfig.exe
9.0.2.1061 9.0.2.1061 FSARunNow.exe
9.0.2.1061 9.0.2.1061 FSASummaryMigrator.exe
9.0.2.1061 9.0.2.1061 FSAUndelete.exe
9.0.2.1061 9.0.2.1061 FSAUtility.exe
9, 0, 2, 0 9.0.2.1061 IndexBroker.exe
9, 0, 2, 0 9.0.2.1061 IndexBrokerps.dll
9.0.2.1061 9.0.2.1061 IndexCheck.exe
9, 0, 2, 0 9.0.2.1061 IndexChecksumValidation.dll
9, 0, 2, 0 9.0.2.1061 IndexClient.dll
9, 0, 2, 0 9.0.2.1061 IndexServer.exe
9, 0, 2, 0 9.0.2.1061 IndexServerps.dll
9.0.2.0 9.0.2.0 Interop.AzRoles.dll
9, 0, 2, 0 9.0.2.1061 JournalMailboxManager.exe
9, 0, 2, 0 9.0.2.1061 JournalTask.exe
9, 0, 2, 0 9.0.2.1061 KVS.EnterpriseVault.AgentSyncHelper.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.CacheManager.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.Common.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.ContentCacheRequestManager.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.CustomProperties.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.Diagnostics.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.DirectoryAccess.dll
9, 0, 2, 0 9.0.2.1061 KVS.EnterpriseVault.EVNoteStreamHelper.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.FileServerArchiveCommon.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.FileServerManagementStub.dll
9, 0, 2, 0 9.0.2.1061 KVS.EnterpriseVault.Indexing.IndexAVS.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.AdminService.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.ArchivingControl.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.AuditWrapper.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.AuthClient.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.AutoStorageOnlineOpns.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.CustomRulesWrapper.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.DeDuplicationCache.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.DirectoryConnection.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.DirectoryVault.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.EVContentManagementAPI.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.EVJob.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.EVPstApi.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.EVSTGAPI.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.EVStoreAccessor.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.EVTargetHelper.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.FileScreenServiceClientStub.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.FileServerArchiveWrapper.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.FSAReportingClientStub.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.IndexClient.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.Interop.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.JournalMailboxManager.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.MigratorServer.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.NetAppHelper.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.PlaceholderServiceStub.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.RetentionAPI.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.StorageCommon.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.StorageManagement.dll
9.0.2.0 9.0.2.0 KVS.EnterpriseVault.Interop.TaskController.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.LotusDominoCommon.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.LotusDominoCustomFilter.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.LotusDominoInterfaces.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.LotusDominoMsgHandler.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.MonitoringCommon.dll
9, 0, 2, 0 9.0.2.1061 KVS.EnterpriseVault.NSFManager.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.ProcessManagement.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.PstServiceCommon.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.ServerManager.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.SharePointArchiveCommon.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.StorageCommon.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.StorageFileManager.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.StorageOfflineOpns.dll
9.0.2.1061 9.0.2.1061 KVS.EnterpriseVault.StoreAccess.dll
9, 0, 2, 0 9.0.2.1061 MessageType.dll
14.01.0218.002 14.01.0218.002 Microsoft.Exchange.WebServices.dll
9, 0, 2, 0 9.0.2.1061 MigratorServer.exe
9.0.2.1061 9.0.2.1061 MonitoringAccess.dll
9.0.2.1061 9.0.2.1061 MonitoringAgent.exe
9.0.2.1061 9.0.2.1061 MonitoringCollectors.dll
9.0.2.1061 9.0.2.1061 MonitoringConfigUtility.exe
9.0.2.1061 9.0.2.1061 MonitoringConsumers.dll
9.0.2.1061 9.0.2.1061 MonitoringDataSets.dll
9.0.2.1061 9.0.2.1061 MonitoringMiddleTier.exe
9.0.2.1061 9.0.2.1061 MonitoringMiddleTierInterface.dll
9.0.2.1061 9.0.2.1061 MonitoringMiddleTierSink.dll
9.0.2.1061 9.0.2.1061 MonitoringSyncClient.dll
9, 0, 2, 0 9.0.2.1061 NSFMigrator.exe
9, 0, 2, 0 9.0.2.1061 NSFMigratorCHS.dll
9, 0, 2, 0 9.0.2.1061 NSFMigratorCHT.dll
9, 0, 2, 0 9.0.2.1061 NSFMigratorJPN.dll
9, 0, 2, 0 9.0.2.1061 NSFMigratorServer.exe
9, 0, 2, 0 9.0.2.1061 NSFUIJobStatus.dll
1. 0. 0. 2 1. 0. 0. 2 ntapadmin.dll
9, 0, 2, 0 9.0.2.1061 NTFSCenteraMigrator.exe
3.2.98 3.2.98 PAI_module.dll
9.00.1109 9.00.1109 PermissionBrowser.exe
9, 0, 2, 0 9.0.2.1061 PlaceholderServiceps.dll
9, 0, 2, 0 9.0.2.1061 PlaceholderServiceStub.dll
9, 0, 2, 0 9.0.2.1061 PreReqScan.dll
9, 0, 2, 0 9.0.2.1061 ProvisioningAPI.dll
9.0.2.1061 9.0.2.1061 PstCollectorTask.exe
9.0.2.1061 9.0.2.1061 PstLocatorTask.exe
9, 0, 2, 0 9.0.2.1061 PSTMigrator.exe
9, 0, 2, 0 9.0.2.1061 PSTMigratorCHS.dll
9, 0, 2, 0 9.0.2.1061 PSTMigratorCHT.dll
9, 0, 2, 0 9.0.2.1061 PSTMigratorJPN.dll
9.0.2.1061 9.0.2.1061 PstMigratorTask.exe
9, 0, 2, 0 9.0.2.1061 PSTUIJobStatus.dll
pthread.dll
9, 0, 2, 0 9.0.2.1061 PublicFolderTask.exe
9, 0, 2, 0 9.0.2.1061 RDScan.dll
9, 0, 2, 0 9.0.2.1061 Reporting.dll
9, 0, 2, 0 9.0.2.1061 RestServer.dll
9, 0, 2, 0 9.0.2.1061 RetrievalTask.exe
9, 0, 2, 0 9.0.2.1061 RtnFolder.exe
9, 0, 2, 0 9.0.2.1061 ShoppingMain.dll
9, 0, 2, 0 9.0.2.1061 ShoppingService.exe
9, 0, 2, 0 9.0.2.1061 ShoppingServiceps.dll
9.0.2.1061 9.0.2.1061 SiteMan.exe
9, 0, 2, 0 9.0.2.1061 SnapIn.dll
9, 0, 2, 0 9.0.2.1061 SnapInCHS.DLL
9, 0, 2, 0 9.0.2.1061 SnapInCHT.DLL
9, 0, 2, 0 9.0.2.1061 SnapInJPN.dll
9, 0, 2, 0 9.0.2.1061 SPSArchiveServiceps.dll
9, 0, 2, 0 9.0.2.1061 StorageArchive.exe
9, 0, 2, 0 9.0.2.1061 StorageArchiveps.dll
9, 0, 2, 0 9.0.2.1061 StorageClients.dll
9, 0, 2, 0 9.0.2.1061 StorageCommon.dll
9, 0, 2, 0 9.0.2.1061 StorageCommonps.dll
9, 0, 2, 0 9.0.2.1061 StorageCrawler.exe
9, 0, 2, 0 9.0.2.1061 StorageDBComponent.dll
9, 0, 2, 0 9.0.2.1061 StorageDBContext.dll
9, 0, 2, 0 9.0.2.1061 StorageDelete.exe
9, 0, 2, 0 9.0.2.1061 StorageDeleteps.dll
9, 0, 2, 0 9.0.2.1061 StorageFileWatch.exe
9, 0, 2, 0 9.0.2.1061 StorageFileWatchps.dll
9, 0, 2, 0 9.0.2.1061 StorageManagement.exe
9, 0, 2, 0 9.0.2.1061 StorageManagementps.dll
9, 0, 2, 0 9.0.2.1061 StorageOnlineOpns.exe
9, 0, 2, 0 9.0.2.1061 StorageOnlineOpnsps.dll
9, 0, 2, 0 9.0.2.1061 StorageRestore.exe
9, 0, 2, 0 9.0.2.1061 StorageRestoreps.dll
9, 0, 2, 0 9.0.2.1061 StorageRuntime.dll
9, 0, 2, 0 9.0.2.1061 StorageServer.exe
9.0.2.1061 9.0.2.1061 Symantec.EnterpriseVault.PowerShell.Snapin.dll
9.0.2.1061 9.0.2.1061 SystemStatusExtensionSnapIn.dll
9, 0, 2, 0 9.0.2.1061 TaskController.exe

Rob.Wilcox's picture

I investigated it a bit further, and can reproduce the issue.

The good news is that the item is actually deleted from the archive.  The bad news is that it sticks around in archive explorer.  The normal 'right click refresh' doesn't fix it, but if you clear the Internet Explorer settings, then that does fix it.

Judy Glazier's picture

Hello Rob

Thanks for making the effort to reproduce the problem.

I know that this will be an issue with the customer as their operations people will not allow the users to delete temporary items in their internet explorer.  That is locked down.

I will tell them how they can fix this and leave it up to them to decide how to handle it.

Thanks again for your efforts on this.

Judy

Rob.Wilcox's picture

Glad to help - and the best bet is for you, or the customer, to log the issue with Symantec Support, as a bug.