Was this profile delivered via policy using a client? If so, you will need to go to Settings > Security > Device Administrators and remove that client applications as an administrator. Once this is done, you may be able to delete the client application from the device.
If there is no client app, and the profile was manually delivered to the application:
To access Advanced Settings options,
1 Open TouchDown. The Main screen displayed.
2 Tap Menu button on the device and select Settings.
3 Tap the Advanced Settings tab.
4 Tap the Menu button on the device.
The following options are available to help you manage your TouchDown account.
SAVE will save any changes you have made in the Settings menu.
WIPE DATA gives you two choices: • Wipe removes all information from your TouchDown account. If you have multiple profiles only the currently selected profile will be affected. This will remove the TouchDown account from your Android device and take you back to the initial Welcome screen to do a first configuration. • ReSynchronize will clean up the database to a more compact size and then resync the data as if this was a new configuration. This option will help save space but also preserves the configuration settings.
BACKUP DATABASE allows you to backup the database securely onto the SD card. This saves time when reconfiguring their TouchDown account as data (such as the Contacts list) can take a long time to load on an initial sync, especially if you sync a large amount of data. It is recommended that you Custom Sound NOTE: Custom sounds are not available on all devices. Lets you specify the notification sound. By default the drop list beneath it should display the system sounds available. If you have sound files on an SD card, you can type in the path to the files in the Sound Folder entry, but make sure to prefix the path with /sdcard/, as in /sdcard/myfolder/mysubfolder. Once you type in the path, the list of available sounds will be populated in the Select Sound list. Option Description Advanced Settings 69 • • • • • • backup your data only when the configuration is working consistently and reliably. It is not recommended for you to backup a database that may have already been corrupted.
RESTORE DATABASE allows you to restore a TouchDown database from a previously successful configuration.
COMPACT DATABASE allows you to run a compaction tool on the database to reclaim “holes”, in effect shrinking the size of the database file. This option allows you to conserve space while not actually resyncing the data as the Wipe Data “ReSynchronize” option would do.