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a deleted computer is shown in a report

Migration User

Migration UserJul 20, 2010 03:17 AM

Migration User

Migration UserJul 20, 2010 03:21 AM

  • 1.  a deleted computer is shown in a report

    Posted Jul 19, 2010 04:36 AM
    hi,
    I have a computer that i deleted from active directory last week. It doesn't appear in AD nor in symantec endpoint protection's clients.
    But somehow it still appears in the reports of not-scanned, AV definition out of date etc.

    why is it still shown in the reports?
    And, by the way, what are the numbers of total computers in these reports? it shows two different numbers in different reports... what do they stand for?
    after upgrade from RU5 to RU6, many formerly deleted computers finally disappeared and reduced drastically these total computers count, but i still can't understand the difference between the two counts...

    thanks a lot!


  • 2.  RE: a deleted computer is shown in a report

    Posted Jul 19, 2010 04:46 AM
    In  SEPM go to Admin---->servers--->local site--->edit site properties--->general reduce the value of "delete the clients that have connected  for " option and see....


  • 3.  RE: a deleted computer is shown in a report

    Posted Jul 19, 2010 04:53 AM
    but can it delete clients that still exist, just didn't open their computers more than the time indicated?


  • 4.  RE: a deleted computer is shown in a report

    Posted Jul 19, 2010 04:57 AM
    I didn't got your question.How ever you can manually delete any client from console.If that client really exists it will get registred and appear in the console back in the next check in...


  • 5.  RE: a deleted computer is shown in a report

    Posted Jul 19, 2010 05:20 AM
    but the client doesn't appear in the console! only in the reports!


  • 6.  RE: a deleted computer is shown in a report

    Posted Jul 19, 2010 05:28 AM
    In SEPM go to Admin---->servers--->local site--->edit site properties--->Data base and reduce the values.....


  • 7.  RE: a deleted computer is shown in a report

    Posted Jul 19, 2010 06:16 AM
    delet that report and create a new report, check if you still see the machines.


  • 8.  RE: a deleted computer is shown in a report

    Posted Jul 19, 2010 09:34 AM
    i already did that, it appears in every new report.

    the issue is, that it used to happen a lot with the 11RU5.
    yesterday, we upgraded to RU6, and today the long list of deleted computers that was in the report dissappeared, but this machine, that was taken out of the domain last week (like many others who don't appear there).


  • 9.  RE: a deleted computer is shown in a report

    Posted Jul 19, 2010 12:01 PM

    Yes, or didn't successfully check in during that time.

    sandra


  • 10.  RE: a deleted computer is shown in a report

    Posted Jul 20, 2010 02:32 AM
    All clients which is able to contact SEPM will appear in the reports, irrespective of whether it a part of domain or not....


  • 11.  RE: a deleted computer is shown in a report

    Posted Jul 20, 2010 02:56 AM
    that's right, but this computer hasn't been connected for more than a week...


  • 12.  RE: a deleted computer is shown in a report

    Posted Jul 20, 2010 03:01 AM
    What is the time range you are using?Take a report of 24 hours and see....


  • 13.  RE: a deleted computer is shown in a report

    Posted Jul 20, 2010 03:15 AM
    no, i'm talking about the status report- it concerns the last 12 hours


  • 14.  RE: a deleted computer is shown in a report

    Posted Jul 20, 2010 03:17 AM
    is there any risk in applying the cleanclient tool?


  • 15.  RE: a deleted computer is shown in a report

    Posted Jul 20, 2010 03:21 AM
    As far as I know noting.....