Deleted Web Messenger Emails Reappear in Portal
We have a new installation of Symantec Encryption Servers, version 3.3.0, build 8741. Two servers are internal, two are Web Messenger servers in our DMZ and load balanced. One of our external recipients has been reporting that she deletes emails in the portal and when she logs back in at a later date those deleted emails have reappeared. The emails are being sent to a shared external address but it is my belief that only one person is logging into this portal account. The emails are normally sent with exactly the same subject line, and they reappear with the original sent date and time. I managed to recreate this issue in my own portal account one time, but since then have failed. I know very little about this system as it was kind of dumped on me. Any suggestions would be appreciated.