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  • 1.  Deleting incident templates in SD 7.1

    Posted Jul 11, 2011 06:12 AM

    I know this couldn't be done without messing with SQL in SD 7.0 but does anyone know if this is now possible in SD 7.1?

    TIA

    Mark



  • 2.  RE: Deleting incident templates in SD 7.1
    Best Answer

    Posted Jul 11, 2011 06:20 PM
    Assuming you are the original creator or admin of the template, go to update template, there you can delete it.


  • 3.  RE: Deleting incident templates in SD 7.1

    Posted Jul 11, 2011 09:31 PM

    Thanks, Rob.