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Delivered to Symantec Security Reponse msg

Created: 01 Sep 2010 | 4 comments
dandirk's picture
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We are receiving "Delivered to Symantec Security Reponse" on a few exes (via TruScan) that we recently deployed.

These messages seem to pop up about 1-2 times a day for our clients.  The EXEs are ok, and I assume some action they are performing is kicking off this message...

Is there a way to exclude these messages or at least supress the client side pop up notification?

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Brian81's picture
01
Sep
2010
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Go into the AV policy and

Go into the AV policy and select TruScan proactive Threat Scans tab

Then select Notifications tab

Uncheck Display a message when there is a detection

Vikram Kumar-SAV to SEP's picture
01
Sep
2010
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You can disable it from

You can disable it from SEPM-Policies-Antivirus policy--Submissions

dandirk's picture
01
Sep
2010
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ok I think I found how to

ok I think I found how to turn off the end user notifications...

Is there an exclude list somewhere?  I assume symantec doesn't want my clients reporting the same exe's everyday.

Brian81's picture
01
Sep
2010
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You can add the processes to

You can add the processes to the exclusion list if that's what you mean...otherwise I think the notification is an all or nothing deal.

Under Centralized Exceptions, there should be a section for Proactive Threat processes, from there it should show all of the processes flagged by PTP and from there you can add them as exceptions.

Adding a centralized exception for TruScan proactive threat scan events

http://seer.entsupport.symantec.com/docs/331002.htm

How TruScan proactive threat scans work with centralized exceptions

http://seer.entsupport.symantec.com/docs/331068.htm

About centralized exceptions for TruScan proactive threat scans

http://seer.entsupport.symantec.com/docs/331018.htm