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Delivery failed 20 attempts

Created: 02 Oct 2013 | 4 comments

Hi

 

We have a customer Liberty Electronics who quite often has issues getting email through to a business using messagelabs. Their mail server name - mail.libertyelectronics.com; IP Address 66.71.204.139. Below is their latest failure; is the messagelabs spam filter blocking them?

-----Original Message-----
From: postmaster@libertyelectronics.com
[mailto:postmaster@libertyelectronics.com]
Sent: Tuesday, October 01, 2013 6:26 PM
To: erhoads@libertyelectronics.com
Subject: Undeliverable Mail

Delivery failed 20 attempts: pellis@aai.textron.com

Body of message generated response:




Original message follows.

Received: from DellRhoads [10.0.0.122] by libertyelectronics.com with ESMTP
  (SMTPD-11.5) id fe0c00004e67ba29; Tue, 1 Oct 2013 08:55:55 -0400
From: "Eric Rhoads" <erhoads@libertyelectronics.com>
To: "Patrick Ellis" <pellis@aai.textron.com>
References: <05fe01ce944d$b4364050$1ca2c0f0$@libertyelectronics.com>
<683C0BE4C62E5246B04DFE00A633386D21DE281A@TXAMASNWH026.ent.textron.com>
<026501ce985f$fc0871d0$f4195570$@libertyelectronics.com>
<683C0BE4C62E5246B04DFE00A633386D21DE660C@TXAMASNWH026.ent.textron.com>
<0a5601cea262$a3ed0f80$ebc72e80$@libertyelectronics.com>
<683C0BE4C62E5246B04DFE00A633386D21DEC448@TXAMASNWH026.ent.textron.com>
<110201cea9b2$3a26b090$ae7411b0$@libertyelectronics.com>
<683C0BE4C62E5246B04DFE00A633386D21E26351@TXAMASNWH026......ent.textron.com>
<045c01ceafcf$6e8ae310$4ba0a930$@libertyelectronics.com>
<683C0BE4C62E5246B04DFE00A633386D21E29E98@TXAMASNWH026.ent.textron.com>
<002c01ceafdb$b90ba5d0$2b22f170$@libertyelectronics.com>
<683C0BE4C62E5246B04DFE00A633386D21E29EDB@TXAMASNWH026.ent.textron.com>
<005501ceafde$78d09860$6a71c920$@libertyelectronics.com>
<683C0BE4C62E5246B04DFE00A633386D21E29F08@TXAMASNWH026.ent.textron.com>
<010d01ceb49f$949007f0$bdb017d0$@libertyelectronics.com>
<683C0BE4C62E5246B04DFE00A633386D2
	1E2C087@TXAMASNWH026.ent.textron.com>
In-Reply-To: 
Subject: FW: AAI PO 1130229 General Status
Date: Tue, 1 Oct 2013 08:55:57 -0400
Organization: Liberty Electroincs, Inc.
Message-ID: <0a3501cebea5$927add90$b77098b0$@libertyelectronics.com>
MIME-Version: 1.0
Content-Type: multipart/mixed;
 boundary=_Boundary_085555_40529168.00002718:00000000"
X-Mailer: Microsoft Outlook 14.0
Thread-Index:
AQIL0CQXzmdGP9NJZxklQxcWasc3wAIlvPjwAtPdwm8B+BoNrAGWOOwgAeEEQvgBfYl6kQHj
AQIL0CQXzmdGP9NJZxklQxcWasc3wAIlvPjwAtPdwm8B+NdIc
AVlAuukCO15u0QE/XhOiAlWxlCIBdWq4ngGaZrw4Ae2BcfoDWfTAnZh56LMwgAArN9CAAUF9YA=
Content-Language: en-us
Operating Systems:

Comments 4 CommentsJump to latest comment

Fiendslayer Paladin's picture

Hi there,

Are you able to provide the verbose logs from the sending mail server at Liberty? If you can paste a snapshot of the logs below - I should be able to advise what is causing the issue. It's likely that the sending IP is throttled by the MessageLabs/Symantec.cloud traffic shaping service - so if you are able to provide this then I will happily check for you to clarify if that's the case - although I appreciate if you do not wish to provide the IP in such a public forum.

As mentioned though if you can provide either the logs or the IP I should be able to clarify - but the logs would be preferable.

Kind regards,

- FP

crazygravy's picture

Dont have access to the logs the server is not in house here but @ Liberty - the IP is 66.71.204.139

Fiendslayer Paladin's picture

Hi Bob,

Having checked Liberty's IP it doesn't appear that Symantec.cloud are shaping the IP in anyway.

I have done some traces on the mails can indeed see that they all fail - the logs show a time out when connecting to Symantec.cloud as below:

 

SMTP Results - Tower 190, Server 4

2013-10-03 22:18:25.689109500  6014691:  *** session start ***
2013-10-03 22:18:25.689954500  6014691:  Remote IP: 66.71.204.139
2013-10-03 22:18:25.689972500  6014691:  Message reference: server-4.tower-190.messagelabs.com!1380838705!6014691!1
2013-10-03 22:18:25.689974500  6014691: 
2013-10-03 22:18:25.691961500  6014691:  < 220 server-4.tower-190.messagelabs.com ESMTP
2013-10-03 22:18:25.783194500  6014691:  > EHLO libertyelectronics.com
2013-10-03 22:18:25.783195500  6014691:  < 250-server-4.tower-190.messagelabs.com
2013-10-03 22:18:25.783196500  6014691:  250-STARTTLS
2013-10-03 22:18:25.783197500  6014691:  250-PIPELINING
2013-10-03 22:18:25.783197500  6014691:  250 8BITMIME
2013-10-03 22:18:25.876761500  6014691:  > MAIL FROM:<erhoads@libertyelectronics.com>
2013-10-03 22:18:25.879607500  6014691:  < 250 OK
2013-10-03 22:18:25.969561500  6014691:  > RCPT To:<brownpj@aai.textron.com>
2013-10-03 22:18:25.980892500  6014691:  - Using filter 'Brightmail' for recipient
2013-10-03 22:18:25.985781500  6014691:  < 250 OK
2013-10-03 22:18:26.076234500  6014691:  > RCPT To:<pellis@aai.textron.com>
2013-10-03 22:18:26.086491500  6014691:  - Using filter 'Brightmail' for recipient
2013-10-03 22:18:26.086498500  6014691:  < 250 OK
2013-10-03 22:18:26.176820500  6014691:  > DATA
2013-10-03 22:18:26.177297500  6014691:  < 354 go ahead
2013-10-03 22:22:26.271715500  6014691:  < 451 timeout (#4.4.2)
2013-10-03 22:22:27.986872500  6014691:  *** session end ***

As you can see from the above, our server issues the 354 go ahead command to the sending server, then we receive no response for 4 minutes and so the connection times out.

As such, you will need to get the sender to check their logs and clarify why the communication stops - it could be something firewall related so I would ask them to check both the mail server and the firewall for any issues.

Hope this helps.

Kind regards,

- FP