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  • 1.  Departments not showing up in SD 7.5

    Posted Mar 18, 2014 02:44 AM

    Hello,

    We have upgraded our Altiris environment to 7.5 last weekend and SD was already on 7.5. I am unsure if the issue is because of that, however, we are unable to see Departments in SD. I have checked in SMP under Org views and could see all the departments listed under User by Department and appropriate users are added to the group.

    Have also checked SMP connection which is found working and have reconfirmed that as Location from the same place are coming up. Its just Departments that are not showing.

    As per the log viewer in SD, Get All Departments Model is failing in SD.DataServices. Below is the error log for reference:

    Application Name : SD.DataServices
    Process ID : 2672
    Date :3/18/2014 6:38:41 AM
    Log Level :Error
    Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
    Machine Name : XXXXXX

    Message : 
    An error occured in the dataservices Get All Departments Model
     
    Component: Get All Departments (Cached)
     
    Message:
    Execution Engine Exception 
     
    StackTrace:
    System.Exception: Execution Engine Exception  ---> System.Exception: Execution Exception ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> The specified report item guid does not exist.
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       at Symantec.Workflow.Core.ReportMgmtWS7.ReportManagementService.RunReport(String reportItemGuid)
       at Logicbase.Components.Generated7.Reporting.GetAllDepartmentsReport.Run(IData data)
       at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)
       --- End of inner exception stack trace ---
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine(List`1 executionQueue)
       --- End of inner exception stack trace ---
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine(List`1 executionQueue)
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.ExecuteComponent(IData data, IOrchestrationComponent component)
       at LogicBase.Core.Models.EmbeddedDecisionModel.EmbeddedDecisionModelExecutionEngine.Run(IData data)
       at LogicBase.Components.Default.Process.EmbeddedModelComponent.Run(IData data)
       at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)

    It says specified report item guid does not exist. We have used Import/Export utility to migrate the filters, views, etc. I feel, when the views were imported it had create new GUID. However, I am unsure how to do I get the new GUID updated if I am correct.

    Please advise.

    Thanks
    Snm1502


  • 2.  RE: Departments not showing up in SD 7.5
    Best Answer

    Broadcom Employee
    Posted Mar 18, 2014 09:17 AM
      |   view attached

    For what ever reason it sounds like the necessary report is missing from your SMP. I've attached an exported copy of the All Departments report that is used by ServiceDesk to get the departments. Just import the report xml into the Reports folder of your SMP console and you should be good.

    Note most of the ServiceDesk reports on the SMP are hidden by default.

    Attachment(s)

    xml
    All Departments.xml   7 KB 1 version


  • 3.  RE: Departments not showing up in SD 7.5

    Posted Mar 19, 2014 02:04 AM

    Hello TGiles,

    Thanks for the response.

    I added the report successfully followed by Server Extensions and IIS Reset. The missing GUID error has gone, however, the departments is still not showing. It has a new error now, below is the one for reference:

    Application Name : SD.DataServices
    Process ID : 4664
    Date :3/19/2014 5:36:05 AM
    Log Level :Error
    Log Category :Logicbase.Components.Generated7.Reporting.AllDepartments
    Machine Name : AWS-EU-ALTIRISS
    Message : 
    Could not set value for column because of exception: Object of type 'System.String' cannot be converted to type 'System.Int64'.

    Also, is it possible to view the hidden reports?

    Thanks
    Snm1502


  • 4.  RE: Departments not showing up in SD 7.5

    Posted Mar 19, 2014 07:11 AM

    We have got it working... republished DataServices and report addition worked...

    Thanks TGiles.. :)