Endpoint Protection Small Business Edition

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  • 1.  Deploy Error at client Error 1920 (SepMasterService) failed to start

    Posted Oct 26, 2012 12:42 AM

    When I tried to deploy SEP 12 at client, I got this error 

    Error 1920 (SepMasterService) failed to start

     

    And in SEP Manager I had this

    Please give some solutions for this case.

    Thanks a lots!



  • 2.  RE: Deploy Error at client Error 1920 (SepMasterService) failed to start

    Posted Oct 26, 2012 12:50 AM
     
    It probably means that the client installation failed. Right click on the client symbol, click "Edit Properties",  and see if there is a error message ("Deployment status" etc.).

    https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-v-1211000157-client-status-icons

     

    Error at client Error 1920 (SepMasterService) failed to start

    Check this

    http://www.symantec.com/business/support/index?page=content&id=TECH187151

    Check this thread

    https://www-secure.symantec.com/connect/forums/failed-start-0



  • 3.  RE: Deploy Error at client Error 1920 (SepMasterService) failed to start

    Posted Oct 26, 2012 07:50 AM

    It essentially means the deployment failed. Can you post SEP_INST.log? It is located in %temp% directory.



  • 4.  RE: Deploy Error at client Error 1920 (SepMasterService) failed to start
    Best Answer

    Trusted Advisor
    Posted Oct 26, 2012 09:20 AM

    Hello,

    The down arrow indicates a client deployment, the red X indicates an error.

    If you double click the client, you should be able to see the "Deployment Message" towards the bottom of the properties pane, that should tell you the issue.

    Check these Threads:

    https://www-secure.symantec.com/connect/forums/sep-121-client-status-icon

    https://www-secure.symantec.com/connect/forums/definition-icon-sepm-client-list

    Secondly, In reference to the "Error 1920 (SepMasterService) failed to start", check these Articles:

    SEP installation issue Error 1920 (SepMasterService) failed to start

    http://www.symantec.com/docs/TECH187151

    When upgrading the SEPM from version 12.1 to version 12.1 RU1, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start.

    http://www.symantec.com/docs/TECH175156

    and

    Check these Threads with similar issue - 

    https://www-secure.symantec.com/connect/forums/symantec-installation-error-1920

    https://www-secure.symantec.com/connect/forums/error-1920-0

    https://www-secure.symantec.com/connect/forums/sep-client-installation-error-message

    Hope that helps!!



  • 5.  RE: Deploy Error at client Error 1920 (SepMasterService) failed to start

    Posted Oct 28, 2012 02:31 AM

    HI,

    Do you have received your answer ?



  • 6.  RE: Deploy Error at client Error 1920 (SepMasterService) failed to start

    Broadcom Employee
    Posted Oct 29, 2012 06:55 AM

    Hi,

    Could you please confirm SEP client version?

    If possible please post SEP_INST.log

    Check this article as well

    When upgrading the SEPM from version 12.1 to version 12.1 RU1, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start.

    http://www.symantec.com/docs/TECH175156