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Deploy Image task trying to use firm.exe and failing

Created: 04 Jan 2013 | 6 comments

I have been trying to resolve an issue using a Deploy Image for a ghost image of Windows 7 x64.  The image pulls fine, the partitions look correct and DeployAnywhere completes successfully.  Once deploy anywhere completes the imaging task tries to run firm.exe, which fails.  The error code in the clientimagedeploy log file is error=183.

I checked our XP x86 imaging task and the clientimagedeploy log shows successful execution of firm.exe.

The only difference I can see so far is that automation for x86 places the primary drive on C: for the windows partition and in x64 automation it is on D: , is firm.exe not selecting the correct drive?  How do I change this...

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andykn101's picture

There is an issue where FIRM.exe isn't in the correct place on Deployment Servers:

“Firm Copy Failing Errors after MP1 Update”

http://www.symantec.com/docs/TECH198111

"Copy firm.exe from the '\Deployment\Task Handler\rdeploy' directory to the '\Deployment\Task Handler' directory"

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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admobandy's picture

The command it fails on is COPY "X:\Program Files\Altiris\Altiris Agent\PECTAgent.ini" "PROD:\boot\altiris\iso\@inject@\Program Files\Altiris\Altiris Agent\PECTAgent.INI"

It seems like that second portion should have a drive letter etc... but the x86 image job shows the exact same log entries, only it completes without error.

admobandy's picture

showdisk.exe shows no partitions even after Windows 7 x64 has been booted once.

admobandy's picture

Image file also passed integrity check... Just going to try re-creating the base Win 7 x64 image once and see if the behavior stays the same or not...