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Deploy Symantec Endpoint Protection for Windows 8

Created: 09 Mar 2014 • Updated: 02 Apr 2014 | 9 comments
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Dear all,

I installed Symantec Endpoint protection Manager in 2011 , now i can not deploy Endpoint client to desktop running windows 8 (x86 and x64)

the package deployed seem not working on Windows 8.

I need a solution for resolve this trouble.

I renew license every year.

Thanks so much for your support.


Operating Systems:

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.Brian's picture

You need to be on SEP 12.1 RU2 or higher for Windows 8 and 12.1 RU4 for Windows 8.1.

See this article:

About Windows 8 and Symantec Endpoint Protection 12.1

If you have the correct version and it's still not installing, check the %temp% directory for the SEP_INST.log file and SIS_INST.log file and post here for review.

What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

khuyenht's picture

Hi Brian.

I have check the client package for deploy to client comuter . it is 12.1.671.4971 for WIN32 and WIN64 ( please find out in the attached file )

Do i have to upgrade the Symantec Endpoint Protection Mnagaer to new version to deploy the newest SEP to my client computer ?

Do you have any guide for upgarding symantec endpoint protection 12.1 ?

Thank you.

.Brian's picture


Yes, you will need to upgrade to 12.1.4. The version you have is the first version of 12.1 and it is not supported nor will it install on Windows 8/8.1.

Please review this article on upgrading as it contains all the information that you will need for the upgrade:

Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)/12.1.4a (ru4a)

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

12.1.4 is the latest install version, you need to install this version

go to file connect,

key in your serial number

download 12.1.4a, upgrade your manager, then create and deploy the 12.1.4 package to the windows 8 clients.

technical_specialist's picture

You can be upgrade your version with the latest running SEPM 12.1.4a.

It avaialble in File Connect

For more Refference

Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)/12.1.4a (RU4a)

Article:TECH211821  |  Created: 2013-10-23  |  Updated: 2014-02-24  |  Article URL


khuyenht's picture

Hi, I have just upgrade Symantec End Point Protection Manager. How i deploy the new package Symantec End Point for existed user .

Thank so much

James007's picture

You must test the AutoUpgrade process before you attempt to upgrade a large number of clients in your production network.If you don't have test Environment in your network,you can create new test group and add some test client in that group and check autoupgrade feaure.

How to upgrade Symantec Endpoint Protection clients using the Auto-Upgrade feature

Article:TECH96789  | Created: 2009-01-14  | Updated: 2013-07-03  | Article URL



How To Upgrade Managed Clients via Endpoint Protection Manager.

Article:TECH203998  | Created: 2013-03-18  | Updated: 2013-06-25  | Article URL
Sumit G's picture

You can use the AutoUpgrade fetaure for the exisitng users as mention in below article



Sumit G.

Ch@gGynelL_12's picture

You can simply Add the installer packages in your assigned group. Go to SEPM>Clients Tab>Install packages then click the Add a install client package,  then confiugre your upgrade or install settings and notifications then click Ok. Then SEP client will automatically upgrade their SEP after the policy/update was received.


Just make sure you add the latest SEP Installer package both 32 and 64 bit.