Hi All,

We have a company requirement to upgrade to Sametime 8.5.2 embedded client for Lotus Notes 8.5.2 (I know, dark ages and all that). I've had problems with this deployment since the start and I've finally run into one that I simply cannot figure out.

Environment:

Deployment via DS 6.9 SP5

Clients are run a Windows 7 x64 based MOE 

The issue:

The deployment itself is quite messy with VBS dialogs asking whether the user wants to continue ect, all of that works and isn’t relevant as far as I can tell to the issues we’re having. The install portion of the deployment is just a run script containing this

cd "C:\basebuild\asa\sametime\sametime connect"

c:

mkdir C:\BaseBuild\Logs

msiexec /I SametimeEmbedded.msi /passive /l*v C:\BaseBuild\Logs\sametimeconnect.log

When the install is run on the local system account, the install gets to a point and then just halts, the last few lines of the msiexec log are the following

XPD: 31/10/2012 15:53:53 Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\provisioning.log

XPD: 31/10/2012 15:53:54 Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\provisioning.log

XPD: 31/10/2012 15:53:55 Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\provisioning.log

XPD: 31/10/2012 15:53:56 Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\provisioning.log

XPD: 31/10/2012 15:53:57 Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\provisioning.log

XPD: 31/10/2012 15:53:58 Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\provisioning.log

XPD: 31/10/2012 15:53:59 Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\provisioning.log

XPD: 31/10/2012 15:53:59 Provisioning/getLogStatusUpdates: DEBUG - Found C:\Users\altiris\AppData\Local\Lotus\Notes\Data\workspace\logs\.prov2install

Once the install gets to this point, it will just sit, forever, with msiexec still running as a process until it is manually ended.

The part that has me stumped in all this, is that if you run the install script from above manually on the machine, it will install fine, if you run the deployment as a specific user with admin rights and then login as that user, it will also work correctly. It’s almost as if the installation has to be run in the console session. However this doesn’t work for me deploying to 2220 users the majority of whom don’t have administrative rights on their local machines.

Does anyone have any thoughts?

Thanks,

Liam.