Hi, I have few Windows 7 computers fail to deploy, it keeps prompt for download and restart.

I am upgrading clients from version 11.0.7000.975 to 12.1.2015.2015.

Error I found from the deployment status:

- Install failed, rolled back.

- To provide complete protection, Symantec Endpoint Protection requires this computer to restart.

Please advise, thank you.

-emily leong-

Attachment(s)

symantecerror.pdf   69 KB 1 version

Hello,

As per error you can restart your sep client.

Hi,

Some sep services are worked when sep client system restart after installation

Hi, restarted many times, still prompt for download and restart.

Kindly share the SEP_INST.log

hello,

try to delete client entry in sepm console and check some time after it's showing same error

Hi, where can I locate the SEP_INST.log?

The SEP_INST.log file is located under the %temp% directory of the machine

attached please find the log

Attachment(s)

SEP_INST_107.txt   1.87 MB 1 version

Hi,

As per log your installation successfully.you need to restart system

MSI (s) (44:10) [15:51:45:953]: Product: Symantec Endpoint Protection -- Installation operation completed successfully.

Have you check the status of client?

As per attach log it found that client installed.

attached please find the log from client

Attachment(s)

SEP_INST_108.txt   1.80 MB 1 version

MSI (s) (44:10) [15:51:45:953]: Product: Symantec Endpoint Protection -- Installation operation completed successfully.

MSI (s) (44:10) [15:51:45:968]: Cleaning up uninstalled install packages, if any exist
MSI (s) (44:10) [15:51:45:968]: MainEngineThread is returning 0
MSI (s) (44:1C) [15:51:46:093]: Destroying RemoteAPI object.
MSI (s) (44:04) [15:51:46:093]: Custom Action Manager thread ending.
=== Logging stopped: 3/11/2013  15:51:45 ===
MSI (c) (74:8C) [15:51:46:093]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (74:8C) [15:51:46:109]: MainEngineThread is returning 0

"0" mean installation is success. So restart once again.

Hello,

Above both of logs has shown that Sep is installed success.

But the client still prompts for download and restart.

Kindly share the snapshot of that popup message.

ReCreate the package and deploy the client on one infected system.

https://www-secure.symantec.com/connect/forums/how-upgrade-sep-client-latest-client-version-121-ru2-without-rebooting-and-without-prompting-#comment-8298061

hi,

SEP 12.1.2 are required reboot you can restart sep client .

Where is showing "client still prompts for download and restart."

attached please find the rolled back error and log.

Attachment(s)

rolled back.pdf   1.91 MB 1 version

Check this artical

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

Check this

SEP client installation rolls back at creating install cache.

Installation of SEPM 12.1 fails

Installation fails with the message "Pending system changes that require a reboot have been detected"

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install#comment-8720221

all steps tried before still the same problem, rolled back.

Try to use clean wipe tool and again reinstall sep client

tried clean wipe as well, still rolled back.

try to this on locally

issue on windows 7, vista and 2008.

So you can disable the UAC (User Access Control).

Check this discussion

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install#comment-8720221

Have you tried these steps

1 - Backed up the registry before proceeding further.
2 - Open Registry Editor 
3 - Browse toHKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 
4 - Select the Expandable String Value 'AppData' and change the value from %APPDATA% to :%USERPROFILE%\AppData\Roaming 
5 - Close the registry editor

6 - The SEP client will now install successfully.

yes, I have tried this as well. 

Check this discussion

https://www-secure.symantec.com/connect/forums/sym...

That article not help you, so you can check these article may be your issue close

https://www-secure.symantec.com/connect/articles/sep-installation-rollback-windows-7-windows-vista-windows-2008

https://www-secure.symantec.com/connect/forums/sep11-installation-rollback-problem#comment-3252011

SEP client install rollback. SEP_inst.log show "InstallFinalize. Return Value 3"

Hi, attached please find the error which keeps prompt for download.

hi,

Have a look same problem releted discussion

https://www-secure.symantec.com/connect/forums/users-latest-version-getting-upgrade-prompts

But no solutions provided. If disable notifications, it doesnt solve the problem. The client still not able to upgarde to version 12, still remaining as version 11.

hello,

What happend when you restart the sep client it's upgrade or not ?

No, it doesnt upgrade, still remain as version 11.

Could you try Exporting a New package of SEP 12.1 RU2 and then Deploying the same via Remote Push from Client Deployment Wizard.

Make sure you prepare your client machines for the SEP 12.1 client by following this article below:

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

Your ttach snapshot mean system is require to restart for upgrade the client version.

http://www.lclark.edu/live/news/17184-symantec-endpoint-protection-upgrade

Other Process

You can choose the Push Deployment Wizard

Push Deployment Wizard helps to deploy client software by pushing the client software to remote computers and automatically installing it. IT only require admin access for deploying

https://www-secure.symantec.com/connect/articles/overview-push-deployment-wizard-symantec-endpoint-protection-121

How to Deploy Symantec Endpoint Protection to your client computers using the Migration and Deployment Wizard.

I tried to upgrade again to the latest version from 12.1.2015.2015 to 12.1.2100.2093, hope it solve the problem. But, more computers giving such problem. Attached please find the log. Please help, the restart window is really annoying.

Attachment(s)

symantec.pdf   1.31 MB 1 version

When you upgrade your sep version restart required you can restart system and check again.

restarted many many times, still keep prompt for restart.

Check Mithun Comments and change the setting

https://www-secure.symantec.com/connect/forums/sep-12120152015-update-not-showing-restart-required-manager#comment-8638881

You can create a custom package with the using of below article. Where you can set no restart ad deploy

https://www-secure.symantec.com/connect/articles/how-do-i-create-and-configure-custom-symantec-endpoint-protection-installation-package-vers

can someone give me solution? all the steps given above are not working. attached please find the log file and screenshot of deploying from version 11 to version 12. Now i concluded that, i have problem deploying from version 11.0.7000.975 to 12.1.2100.2093 and also from 12.1.2015.2015 to 12.1.2100.2093.

Error found:

- Install failed, rolled back.

- To provide complete protection, Symantec Endpoint Protection requires this computer to restart.

Attachment(s)

rollback.txt   1.91 MB 1 version

SEP_INST_111.txt   718 KB 1 version

symantec_0.pdf   63 KB 1 version

Check it

Installation fails with the message "Pending system changes that require a reboot have been detected"

http://www.symantec.com/business/support/index?page=content&id=TECH95608

As per the error

Below are the solution

Thread

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install#comment-8720221

Hello,

I suggest you can open support ticket

No PendingFileRenameOperations & RebootRequired.

You mena that there is no entry in registry at the path?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentSetXXX\Control\SessionManager\

yes, no No PendingFileRenameOperations & RebootRequired from the mentioned path.

Hello,

If it not working then i can suggest you to please log the case and get it close otherwise remove the old sep using cleanwipe and installa agin

https://www-secure.symantec.com/connect/forums/pending-system-changes-require-reboot-have-been-detected

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers:http://www.symantec.com/support/contact_techsupp_static.jsp

Hi all, I got the solution from symantec support.

Uninstalled Microsoft Security Essentials will solve the problem.

Hello,

Glad to hear you have got the solution after raised support ticket.

Hello,

Same solution comment is also provided by Admin_Sepm at 24 May 2013 : Link

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install#comment-8720221