Video Screencast Help

Depolyment failure

Created: 21 Feb 2013 | 3 comments

We failed to deploy package to two servers discovered by LDAP. No firewall on these two client and we can deploy to other servers sucessfully with same setting.Normal port is opened for these servers. We are able to ping them from SEPM server. How and where can we find log for problem cause?

Comments 3 CommentsJump to latest comment

ᗺrian's picture

Check for the SEP_INST.log in %temp% directory and post the log here

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

From the screen shot one server is 32 bit and another is 64 bit, you already created separte packages and try to push those? You might be pushing 32 bit on 64 or vice versa.

if you manually copy the package and install, does that install?

make sure to reboot the box before install and no previous instance of msiexec.exe

if the package reached the server, you can check for the sep_inst.log file to know the reason.

The Symantec Endpoint Protection client will not deploy through the network to a Windows Vista, 7, or Server 2008 system
Chetan Savade's picture


Do you see SEP_Inst.log file under temp folder, if yes please attach them to the thread.

Check these articles.

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

How to prepare computers for remote deployment

Preparing Windows operating systems for remote deployment

Installing Symantec Endpoint Protection clients remotely

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<