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Desktop 9.9 can't unmount PGP disks

Created: 07 Jul 2011 • Updated: 10 Jul 2011 | 9 comments
This issue has been solved. See solution.

After years of smooth operation I suddenly can't unmout PGP disks. All files are closed. The error is something about File operaiton failed. No specific error.

Anyone encounter this?

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Tom Mc's picture

It might help to indicate your operating system, as well as the exact error message.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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jgostl's picture

I'm sorry. I'm brain dead from chasing this one. This thing worked beautifully for over two years, now it won't unmount the drives, which kind of kills the security angle.

I'm running Windows XP Pro SP3

Tom Mc's picture

If these Knowledge Base Articles are not of  help, please state the exact error message you are receiving:

http://www.symantec.com/business/support/index?pag...

http://www.symantec.com/business/support/index?pag...

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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jgostl's picture

The error is:

PGP Disk Unmount failed because: "NT driver File request operation failed"

Tom Mc's picture

I've found this error reported before, but not any clear resolution.  You may want to try these two previously offered possible resolutions:

1) Make sure Windows Explorer is not open when unmounting.

2) Mount to a different drive designation. 

You can accomplish the second option by clicking the Options button before entering the passphrase for mounting the virtual disk.  If you are using NTFS, another related option would be to mount to a folder instead of a drive designation (this requires mounting to an existing folder that does not contain any files).

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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jgostl's picture

The first is easy since I use Firefox. I rarely use IE.

The second, I do use NFS and I alread mount this as a folder.But just for the sake of completeness, I tried mounting it as another drive letter and had the same result.

I'm really going nuts here. I'm willing to buy the current release to see if it helps but going through this new improved site I can't figre out how to do that? I'm thinking that if the problem persists on the newest release I can at least get tech support.

Tom Mc's picture

I was suggesting making sure Windows Explorer is closed, not IE.

You may want to try the 30 day free trial of the current product instead of going directly for the purchase.  You might want to try the Chat with Sales option to make sure you are getting the correct selection.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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jgostl's picture

I stand corrected, but it was so closed. I will try the upgrade. Thanks.

jgostl's picture

Well, its not a great answer, but going to 10.1.2 solved the problem.

FYI: In order to get 10.1.2 installed I had to manually uninstall 9.9.

Thanks for your help. I guess this problem is solved. It doesn't explain why it works so well on my other machine, but at least it works.

SOLUTION