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Device does not appear on the console

Created: 03 Feb 2011 | 4 comments
Rafausk's picture
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I set an environment with Mobile managment sp3, I got a smartphone with Windows Mobile 6.1 installed the agent via the wireless device but will not appear on the console. Have someone who can give me a hand?

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Thomas K's picture
03
Feb
2011
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Not sure if this applies to

Not sure if this applies to you, but take a look at the "Known Issues" in the Release Notes.

 

Testing Environment

The mobile solution is tested on Symantec Management Platform 7.0 SP2. The solution is known to produce issues on versions 7.0 SP3 and 7.0 SP4. At this time we highly recommend that you use version 7.0 SP2 for the Symantec Mobile Security Solution.

http://www.symantec.com/business/support/index?pag...

 

dlopes's picture
11
Apr
2011
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Please, send more info, does

Please, send more info, does the agent starts in your device? or do you get a red "X" button?

You can force the refresh of the inventory if necessary, let me know more info on it.

Daniel Lopes de Oliveira
Endpoint Management Architect & Consultant
-----------------------------------------------

MCITP: EA

JEBayona's picture
09
Jun
2011
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When installed on a windows

When installed on a windows mobile 5 or 6 shows me an "x" in red and did not appear in the notification server, install the Pocket PC and various version of windows mobile and does not install, what else I can do?
test with a black berry and if it worked

JEBayona's picture
09
Jun
2011
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console 7.0

When installed on a windows mobile 5 or 6 shows me an "x" in red and did not appear in the notification server, install the Pocket PC and various version of windows mobile and does not install, what else I can do?
test with a black berry and if it worked