Not sure if this applies to you, but take a look at the "Known Issues" in the Release Notes.
Testing Environment
The mobile solution is tested on Symantec Management Platform 7.0 SP2. The solution is known to produce issues on versions 7.0 SP3 and 7.0 SP4. At this time we highly recommend that you use version 7.0 SP2 for the Symantec Mobile Security Solution.
http://www.symantec.com/business/support/index?page=content&id=TECH122990