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Device not available on console after enrollment

  • 1.  Device not available on console after enrollment

    Posted Apr 04, 2016 10:04 AM

    I have few queries :

    1. We have deployed Symantec Encryption Desktop on around 120 clients. Now is it possible that the user has enrolled but the device is not visible on the server console, because out of 120 agents deployed, I can see only 25 device here.

    2. If a user logs onto the machine using local user, will he be able to set the security questions, if yes, will he be able to encrypt. In this case, will this device be available on the console.

    3.  If a domain user logs on the machine, but the machine itself is not communicating to the SEM server, at what step of enrollment/encryption he will be stuck.

    My current version of SEM server- 3.3.2 MP9