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Dialog Workflow - Escalations and Timeout

Created: 07 May 2014 | 3 comments

I have created a Workflow project using a Dialog Workflow that includes a single escalation and a timeout.  The escalation and timeout do not appear to be executing as expected.

I found an article that talks about setting escalations and timeouts (http://www.symantec.com/business/support/index?page=content&id=HOWTO61808).  The article states that the escalations and timeouts are dependent on the Workflow Job Server.  I looked at the Server Extensions Configurator to verify that it has been configured.

In the Event Viewer I can see that the LogicBase.ServerExtensions.exe throws errors for each of my Workflow projects on what appears to be the scheduled defined in the Server Extensions Configurator.  The error is

Error,Wednesday, May 07, 2014 3:10:44 PM,Error adding vDir http://smpwfdev-901//testdialogworkflow System.NullReferenceException: Object reference not set to an instance of an object

Assuming that this is the reason the escalations are not executing as expected, can anyone suggest a resolution to the error being thrown?

Operating Systems:

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reecardo's picture

It looks like SE can't build or doesn't have permissions to build a virtual directory. What user does the SWFSVR (Symantec Workflow Server) service run under?

M Rutledge's picture

When I reviewed the properties of the Symantec Workflow Server service, the Log On tab shows the Local System account has been selected.

I'll try changing that to an account that is used by the workflow projects to see if it makes a difference.

M Rutledge's picture

The service was updated to run under an ID that has full access to the relevant directories in IIS.  I'm still getting the original error message.

Do you have any other suggestions on how to proceed?