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Did you know about the SEP diagnostic tool?

Created: 22 Jul 2009 • Updated: 21 May 2010 | 2 comments
skibridgo's picture
This issue has been solved. See solution.

This tool helps you to pinpoint issues with SEP. It works with Endpoint protection, Endpoint protection small business edition and network access control.

Below is the description and where you can find it on the Symantec support site.

The Symantec Endpoint Protection Support Tool is a utility designed to quickly and efficiently diagnose common issues encountered with Endpoint Protection and the Endpoint Protection Manager. With this release, the utility is limited to diagnosing problems on the local computer (that is, the computer that is running the utility). If a problem is identified, the tool will direct you to a solution, or the information can be provided to Tech Support, who can guide you through the next steps.

You can download the utility here: http://service1.symantec.com/SUPPORT/ent-security....

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Thomas K's picture

1. Run the “Sep_SupportTool.exe”

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2. Click “I accept the EULA” button.

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3. You have the option to run a Pre-installation check for SEP 11 Enterprise or SEP 12 SBE.

Click “Next”

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4. Select “Full data for support”

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5. Enter Company/Case/Contact information. Select location to save file.

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6. Zip file and upload the file to Symantec support

Cheers,
Thomas

Thomas K's picture

You can also find a link to the tool in the help menu on both the SEP 12 Server and client.

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SOLUTION