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Difference between Health Scan, Instant Diagnostics and Health Monitoring

Updated: 22 May 2010 | 2 comments
Quitch's picture
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I'm a little confused as to which of these does what. To summerise what I think:

1. Instant Support Health Scan checks for software updates.

2. Instant Support Diagnostics checks for hardware issues.

3. Health monitoring... uh, I'm not sure. It looks to be similar to Instant Support Diagnostics. I'm also unsure what the schedule for this feature does and it looks like the Altiris Agents automatically report back on the selected software settings.

Can anyone explain these three, especially Health Monitoring?

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ACM's picture
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Nov
2009
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You have the Instant Support

You have the Instant Support items correct.

Health monitoring simply provides 3 categories of alerts which are viewable on the main HPCM portal page as well as via reports.

The 3 categories are indicated on the UI for HP Health Monitoring task:  Assent changes, Threshold, Hardware health.

Each item listed under each category can be monitored. If a memory module or disk drive has been added/removed, you will get an alert.  If your disk space falls below the specified threshold, you will get an alert.  If your CPU gets too hot or if the chassis has been opened without your permission, you get an alert. 

If you are satisfied with the setting on the UI, set a schedule to roll out these settings to your clients.  Once the client gets the new settings, the HPCM agent on the client will start to monitor for these settings and present local alerts as well as send the same alerts to the HPCM console where you can view the alerts from the HPCM portal page as well as the vairous reports.

Quitch's picture
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Nov
2009
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How do these interface with

How do these interface with the local alerts setting. I had assumed that these three categories tell the server about problems while the local alerts enable/disable control which items the user sees. However, in another topic you said you could not disable local alerting without disabling alerting itself, so now I am unsure.

EDIT: In addition are there any plans to add times and dates to the portal warnings? I can see that PC X had a disk warning, but it seems to stay there long after its been resolved and so the warnings become useless.