Difference between a support technician and a queue
Created: 11 Oct 2013 | Updated: 15 Oct 2013 | 2 comments
This issue has been solved. See solution.
In Helpdesk the queues and workers can be used to assign to the ticket, in SD I don't see a listing for workers. When reassigning a ticket, is there a way to assign it to a specific technician instead of a queue?