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Different prompt behaviour when deleting stubs in Outlook 2003 + 2010 ...

Created: 11 Mar 2013 • Updated: 05 May 2013 | 3 comments
This issue has been solved. See solution.


Anyone seen this scenario?

User A with Full-Access & Send-As rights on user B's mailbox.
User A adds user B's mailbox to their folder list in Outlook.

Using Outlook 2003, user A deletes an archived message's stub in user B's mailbox - they are prompted to delete the shortcut only or both the shortcut and archived message.

Using Outlook 2010, user A deletes an archived message's stub in user B's mailbox - they are NOT prompted for anything; the stub is deleted immediately but fortunately the message remains in the archive.

Is there any way to make Outlook 2010 behave like Outlook 2003 above?

EV 9.0.4 client and server with Exchange 2003. Outlook 2003/XP and Outlook 2010/Win7.


Operating Systems:

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Advisor's picture

HTTP-Only Outlook Add-In functionality in Outlook 2010

Enterprise Vault Outlook Add-In functionality in Outlook 2010 is always HTTP-Only. There are some differences from the HTTP-Only functionality in Outlook 2003/2007, as follows:

  • You cannot archive complete folders using the Enterprise Vault Store button or Store in Vault command.
  • You cannot use shortcuts to forward two or more archived items in their original form. If you select multiple shortcuts to forward, Enterprise Vault attaches the actual shortcuts to the forwarding email. To forward multiple archived items in their original form, select the items in your Virtual Vault. Alternatively, restore the archived items to your mailbox before you forward them.
  • There are no Enterprise Vault tabs in Outlook properties dialog boxes. In Outlook 2003/2007, the HTTP-Only Outlook Add-In adds an Enterprise Vault tab to the Outlook mailbox properties. So for Outlook 2010 users, you cannot initially suspend archiving (using the Provisioning Group Properties: Archiving Defaults tab in the Administration Console) and expect them to use the Outlook mailbox properties Enterprise Vault tab to start archiving.
  • If you select multiple items including some shortcuts and select Outlook Delete, the Outlook Add-In prompts you to delete the archived item and the shortcut, or the shortcut only. This prompt is expected behavior in all versions of Outlook, depending on the site and policy settings that control deletion of archived items and shortcuts.

    In Outlook 2010, the Outlook Ignore Conversation option (Ctrl + Delete) moves the current and future items in a conversation to the Deleted Items folder. With Ignore Conversation, you do not get the prompt. Outlook moves shortcuts to the Deleted Items folder. The archived items remain in the archive. This behavior is currently outside the control of the Enterprise Vault Outlook Add-In.

BruGuy's picture

We're only pressing the Delete button in Outlook 2010, i.e., not Ctrl + Delete.

JesusWept3's picture

You may want to try the unified client for Outlook 2010 instead