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Different Virus cleanup resolution steps and tools

Created: 12 Nov 2012 • Updated: 12 Nov 2012 | 3 comments
This issue has been solved. See solution.

Hi All,

Can anyone provide me the Different Virus cleanup resolution steps and tools as in my organization, as I wanted to learn in case any m/c which will be infected with virus and can't be cleaned up through SEP client. Please guide for resolve such issues.

Regards

Kishorilal

Comments 3 CommentsJump to latest comment

W007's picture

Security Best Practice Recommendations

http://www.symantec.com/docs/TECH91705

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Security Response recommendations for Symantec Endpoint Protection settings

http://www.symantec.com/docs/TECH122943

Best Practice when Symantec Endpoint Protection or Symantec AntiVirus is Detecting a File that is Believed to be Safe

http://www.symantec.com/docs/TECH98360

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Check this thread

http://www.symantec.com/connect/forums/virus-cleanup-exercise

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
Chetan Savade's picture

Hi,

Basically Symantec provides Power eraser and SERT tool to scan infected machine if SEP is not working

Power Eraser

Download Sep support tool & scan the affected system with power eraser.

Power eraser user guide.

http://www.symantec.com/theme.jsp?themeid=spe-user...

Here is the location of the Symantec Endpoint Protection Support Tool:

http://www.symantec.com/business/support/index?pag...

OR

Symantec Endpoint Recovery Tool

What does the full scan from the Symantec Endpoint Recovery Tool (SERT) CD scan ?

http://www.symantec.com/docs/TECH150491

OR

Online scan for virus and threat

http://security.symantec.com/sscv6/home.asp?langid...

Manually delete Trojan

https://www-secure.symantec.com/connect/forums/trojan

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<