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Different Virus cleanup resolution steps and tools

Created: 12 Nov 2012 | Updated: 12 Nov 2012 | 3 comments

K S Sharma

This issue has been solved. See solution.

Hi All,

Can anyone provide me the Different Virus cleanup resolution steps and tools as in my organization, as I wanted to learn in case any m/c which will be infected with virus and can't be cleaned up through SEP client. Please guide for resolve such issues.

Regards

Kishorilal

Discussion Filed Under:

Security, Endpoint Protection Small Business Edition 12.x - 12.1, Endpoint Protection Small Business Edition 12.x, Documentation, Tip/How to, Troubleshooting

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ManishS

Different Virus cleanup resolution steps and tools - Comment:12 Nov 2012 : Link

Security Best Practice Recommendations

http://www.symantec.com/docs/TECH91705

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Security Response recommendations for Symantec Endpoint Protection settings

http://www.symantec.com/docs/TECH122943

Best Practice when Symantec Endpoint Protection or Symantec AntiVirus is Detecting a File that is Believed to be Safe

http://www.symantec.com/docs/TECH98360

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Check this thread

http://www.symantec.com/connect/forums/virus-cleanup-exercise

Thanks In Advance.

Manish

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SOLUTION

K S Sharma

Different Virus cleanup resolution steps and tools - Comment:12 Nov 2012 : Link

Thnaks Manish for providing references.

Chetan Savade Symantec Employee Technical Support Accredited

Different Virus cleanup resolution steps and tools - Comment:12 Nov 2012 : Link

Hi,

Basically Symantec provides Power eraser and SERT tool to scan infected machine if SEP is not working

Power Eraser

Download Sep support tool & scan the affected system with power eraser.

Power eraser user guide.

http://www.symantec.com/theme.jsp?themeid=spe-user...

Here is the location of the Symantec Endpoint Protection Support Tool:

http://www.symantec.com/business/support/index?pag...

OR

Symantec Endpoint Recovery Tool

What does the full scan from the Symantec Endpoint Recovery Tool (SERT) CD scan ?

http://www.symantec.com/docs/TECH150491

OR

Online scan for virus and threat

http://security.symantec.com/sscv6/home.asp?langid...

Manually delete Trojan

https://www-secure.symantec.com/connect/forums/trojan

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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