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Differential Backup failed error 71

Created: 15 Feb 2013 • Updated: 15 Feb 2013 | 2 comments

I got this error message today for the first time. Can anybody shed some light on this. My backups have been working fine. I got this message only on a bunch of policies that I have setup to backup individual share folders from my file server. That is one policy backs up one share folder and the other policies back up other shares folders. I am guessing the customers are deleting files as we are trying to cleanup the file server as instructed by management.

2/14/2013 8:21:00 PM - Info nbjm(pid=5760) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=225038, request id:{7DFEC69F-A18D-4B4B-B441-D9D98AF660AD}) 
2/14/2013 8:21:00 PM - requesting resource Z
2/14/2013 8:21:00 PM - requesting resource ndumgt001.NBU_CLIENT.MAXJOBS.ndu_fileserv
2/14/2013 8:21:00 PM - requesting resource ndumgt001.NBU_POLICY.MAXJOBS.NDU_Shares_CIO_Software
2/14/2013 8:21:00 PM - granted resource ndumgt001.NBU_CLIENT.MAXJOBS.ndu_fileserv
2/14/2013 8:21:00 PM - granted resource ndumgt001.NBU_POLICY.MAXJOBS.NDU_Shares_CIO_Software
2/14/2013 8:21:00 PM - granted resource MediaID=@aaaaB;Path=Z:\;MediaServer=ndumgt001
2/14/2013 8:21:00 PM - granted resource Z
2/14/2013 8:21:00 PM - estimated 7241946 Kbytes needed
2/14/2013 8:21:00 PM - begin Parent Job
2/14/2013 8:21:00 PM - begin Snapshot, Start Notify Script
2/14/2013 8:21:00 PM - Info RUNCMD(pid=12420) started           
2/14/2013 8:21:00 PM - Info RUNCMD(pid=12420) exiting with status: 0        
Status 0
2/14/2013 8:21:00 PM - end Snapshot, Start Notify Script; elapsed time: 00:00:00
2/14/2013 8:21:00 PM - begin Snapshot, Step By Condition
Status 0
2/14/2013 8:21:00 PM - end Snapshot, Step By Condition; elapsed time: 00:00:00
2/14/2013 8:21:00 PM - begin Snapshot, Read File List
Status 0
2/14/2013 8:21:00 PM - end Snapshot, Read File List; elapsed time: 00:00:00
2/14/2013 8:21:00 PM - begin Snapshot, Create Snapshot
2/14/2013 8:21:00 PM - started process bpbrm (17400)
2/14/2013 8:21:00 PM - started
2/14/2013 8:21:07 PM - Info bpbrm(pid=17400) ndu_fileserv is the host to backup data from    
2/14/2013 8:21:07 PM - Info bpbrm(pid=17400) reading file list from client       
2/14/2013 8:21:07 PM - Info bpbrm(pid=17400) start bpfis on client        
2/14/2013 8:21:07 PM - begin Create Snapshot
2/14/2013 8:21:10 PM - Info bpfis(pid=3424) Backup started          
2/14/2013 8:21:11 PM - Warning bpbrm(pid=17400) from client ndu_fileserv: WRN - Cannot get volume mountpoint for U:\CIO Software: The system cannot find the file specified.
2/14/2013 8:21:11 PM - Critical bpbrm(pid=17400) from client ndu_fileserv: FTL - process_fs_list() failed, status 71   
2/14/2013 8:21:11 PM - Info bpfis(pid=3424) done. status: 71         
2/14/2013 8:21:11 PM - end Create Snapshot; elapsed time: 00:00:04
2/14/2013 8:21:11 PM - end writing
Status 71
2/14/2013 8:21:11 PM - end Snapshot, Create Snapshot; elapsed time: 00:00:11
2/14/2013 8:21:11 PM - begin Snapshot, Stop On Error
Status 0
2/14/2013 8:21:11 PM - end Snapshot, Stop On Error; elapsed time: 00:00:00
2/14/2013 8:21:11 PM - begin Snapshot, Delete Snapshot On Exit
2/14/2013 8:21:11 PM - begin Snapshot, Delete Snapshot On Exit
Status 0
2/14/2013 8:21:11 PM - end Snapshot, Delete Snapshot On Exit; elapsed time: 00:00:00
2/14/2013 8:21:11 PM - begin Snapshot, End Notify Script
2/14/2013 8:21:11 PM - Info RUNCMD(pid=11992) started           
2/14/2013 8:21:11 PM - Info RUNCMD(pid=11992) exiting with status: 0        
Status 0
2/14/2013 8:21:11 PM - end Snapshot, End Notify Script; elapsed time: 00:00:00
Status 71
2/14/2013 8:21:11 PM - end Snapshot, Delete Snapshot On Exit; elapsed time: 00:00:00
none of the files in the file list exist(71)
2/14/2013 8:21:16 PM - Info bpfis(pid=0) done. status: 71: none of the files in the file list exist

Comments 2 CommentsJump to latest comment

RamNagalla's picture

2/14/2013 8:21:11 PM - Warning bpbrm(pid=17400) from client ndu_fileserv: WRN - Cannot get volume mountpoint for U:\CIO Software: The system cannot find the file specified

did  you check if the Client having the Path U:\CIO Software accesiable?

as your are saying share folder, does it shared from other server or  it is sharing to other servers?

Vickie's picture

1) Is the Bakup selection list the file path correctly ? Verify it by checking on the server and compare.

2) Do the file list contains network path ? If yes then Netbackup client service must set to get start with a account who has permission to network path.