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Difficulty upgrading clients to 11.0.6

Migration User

Migration UserJun 22, 2010 12:29 AM

Try by restarting the client once...
Migration User

Migration UserJun 22, 2010 07:13 PM

No, I used the push deployment wizard.
Migration User

Migration UserJun 23, 2010 10:42 AM

I will give that a try and let you know how it goes.

  • 1.  Difficulty upgrading clients to 11.0.6

    Posted Jun 18, 2010 12:26 PM
    I have several Windows XP workstations(and some Server 2003) running 11.0.5002.333 and just a few that run 11.4202.75.  I installed SEP using the PushDeployment Wizard.   Now, I am attempting to upgrade them to 11.0.6 by assigning the package to their groups, but it only appears to be working in a small number of instances. Then, I tried to manually upgrade some of the workstatons that have the package assigned to them, but received a message indicating the computer has a newer version of the software installed.  I looked that message up on Google and found that is a common issue with a GPO install of SEP.  

    Is there a way to perform the upgrade without having to run CleanWipe on each computer and then install 11.0.6? I did that on a couple of machines and it worked, but I would have to touch every computer on my network.  (app. 5,000)

    Thanks,

    James


  • 2.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 18, 2010 12:32 PM

    There is no need to run clean wipe at this point of time, the upgrade should be simple, if it is failing there may be diffrent reasons for that.

    Please go to run and type %temp%
     
    Look for a file called SEP_inst.log
     
    In the log file look for return value 3  and paste 6-7 lines before that
     
    We need all the instances for the Return value 3
     



  • 3.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 21, 2010 04:12 PM
    Property(N): UPGRADINGPRODUCTCODE = {3C1AE512-3C37-44FA-BA42-ABB721EC5B1D}
    Property(N): ProductState = 1
    Property(N): PackageCode = {D5DAC01F-45A4-4661-BD50-4C3C94F9DD2D}
    MSI (s) (A4!38) [11:07:30:692]: PROPERTY CHANGE: Adding HAMLETPLUSFOUND property. Its value is '{D689B418-235A-4290-A0A5-A75E490E0351}'.
    MSI (s) (A4!38) [11:07:30:692]: PROPERTY CHANGE: Adding OLDERFOUND property. Its value is '{D689B418-235A-4290-A0A5-A75E490E0351};{3E172636-AE83-474A-9D07-E31C22C6DDC2}'.
    Action ended 11:07:30: RemoveExistingProducts. Return value 3.
    Action ended 11:07:30: EarlyRemoveExistingProducts. Return value 3.
    Action ended 11:07:30: INSTALL. Return value 3.




    A newer version of this software is already installed on this machine.
    Action ended 11:07:30: DowngradeError. Return value 3.
    Action ended 11:07:30: INSTALL. Return value 3.SAVINST: Checking for Build Over Build migration...
    SAVINST: Searching for UpgradeCode: {24BF7A02-B60A-494B-843A-793BBC77DED4}
    SAVINST: Found ProductCode: {D689B418-235A-4290-A0A5-A75E490E0351}
    SAVINST: Found New ProductCode: {3E172636-AE83-474A-9D07-E31C22C6DDC2}
    SAVINST: ProductCode is different than new ProductCode.
    SAVINST: Not doing Build Over Build migration.
    MSI (s) (A4:DC) [11:07:30:582]: Doing action: FindRelatedProducts
    Action ended 11:07:30: IsBuildOverBuild.93C43188_D2F5_461E_B42B_C3A2A318345C. Return value 1.
    MSI (s) (A4:DC) [11:07:30:582]: Machine policy value 'DisableUserInstalls' is 0
    Action start 11:07:30: FindRelatedProducts.
    MSI (s) (A4:DC) [11:07:30:582]: PROPERTY CHANGE: Adding NEWERFOUND property. Its value is '{D689B418-235A-4290-A0A5-A75E490E0351}'.
    MSI (s) (A4:DC) [11:07:30:582]: Skipping action: SetInstallServerOff.93C43188_D2F5_461E_B42B_C3A2A318345C (condition is false)
    MSI (s) (A4:DC) [11:07:30:582]: Skipping action: SetInstallServerOn.93C43188_D2F5_461E_B42B_C3A2A318345C (condition is false)
    MSI (s) (A4:DC) [11:07:30:582]: Doing action: DowngradeError
    Action ended 11:07:30: FindRelatedProducts. Return value 1.
    Action start 11:07:30: DowngradeError.
    MSI (s) (A4:DC) [11:07:30:582]: Product: Symantec AntiVirus -- A newer version of this software is already installed on this machine.





     


  • 4.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 21, 2010 04:17 PM
    the log says
    MSI (s) (A4:DC) [11:07:30:582]: Product: Symantec AntiVirus -- A newer version of this software is already installed on this machine.


    true??? 



  • 5.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 21, 2010 11:26 PM
    No, it is version 11.0.5.  I am attempting to install 11.0.6


  • 6.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 22, 2010 12:03 AM
    Hey , can you try to install the SEP locally from the SEP folder of SEP RU6 and see what happens


  • 7.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 22, 2010 12:29 AM
    Try by restarting the client once...


  • 8.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 22, 2010 12:40 AM
    Was SEP 11.0.5 installed through GPO?


    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/b5f7f8feb34f49be8025757c0078ebaa?OpenDocument

    This kb is for SAV to SEP upgrade but the steps are same for RU5 to RU6 upgrade.


    1. Remove the SEP MSI instance from add or remove programs using MSI Cleanup Utility found in the following link

    http://support.microsoft.com/default.aspx?kbid=290301

    2. Remove the old GPO install SEP from the AD Server.

    3. Re-assign the Install Packages to the Client groups from SEPM


  • 9.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 22, 2010 07:05 AM

    11.0.5  was not installed via GPO, I used the Push Deployment Wizard



  • 10.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 22, 2010 09:19 AM
    open help and support and check the client version
    see what version is listed in add/remove programs.


  • 11.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 22, 2010 07:12 PM

    Tried installing 11.0.6 unmanaged, still got the message that a newer version of the software is installed.



  • 12.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 22, 2010 07:13 PM
    No, I used the push deployment wizard.


  • 13.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 22, 2010 07:14 PM
    Help and support showed version 11.0.5002

    Add/remove showed the same version.


  • 14.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 23, 2010 09:30 AM
    Do you set any password for uninstalling?If yes remove it and try...


  • 15.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 23, 2010 10:42 AM
    I will give that a try and let you know how it goes.


  • 16.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 24, 2010 11:10 AM
    Removed the need for an uninstall password and password to stop services, still not upgrading.


  • 17.  RE: Difficulty upgrading clients to 11.0.6

    Posted Jun 24, 2010 12:53 PM
    Attempted to install 11.0.6 managed and unmanaged from the original unzipped files, still getting message about a newer version is installed on this machine.