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Digital ID installation problem with Chrome

Created: 14 Nov 2012 • Updated: 05 Jun 2014 | 2 comments

Have Windows 7 64bit and using Chrome for renewing a Class1 Verisign Digital ID. At step 3 of 4, after entering the digital ID Pin number, the browser downloads an executable entitled sophia.exe. When I launch this program I get an error that says ""The version of this file is not compatible with the version of Windows your're running. Check your computer's system information to see whether you need an x86 (32-bit) of x64 (64-bit) version of the program, and then contact the software publisher." How can I solve this problem?

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Kequa Jones's picture

Google Chrome is not a support browser for the Class 1 Digital ID. You will need to use Internet Explorer, version 8, Firefox or Safari to replace and install the Digital ID. Here are the instructions to complete the replacement:

https://knowledge.verisign.com/support/digital-id-...

patriot3w's picture

I tried to install in Chrome its working. maybe they upgraded...