Endpoint Protection

Hi Friends

How can I disable the "Download Support tool" option at SEP11 RU5 Client.



Thanks in advance
Arul Prakash.A

There is no way to remove this features. You can create a rule in your policy to block users from downloading the tool.
ref:http://www.symantec.com/connect/forums/new-options-under-help-and-support-button

The best way for blocking the user from downloading the tool is create a password for opening user interface...For this you can go to general settings--->security options you will get an option for this..

 

That's fine, but there are times when it may be necessary in troubleshooting for the user to open the interface - either to run LU, or give the tech info over the phone.
So really, there is no good option as you must lock down the entire product in order to prevent one single thing.
That's throwing the baby out with the bathwater........... IMO.
There's no way I'd ever disable the interface here. We need folks to be able to open it and tell us what they see over the phone.
Instead, we'll block the action the button takes, IMO.