Disable "Download Support tool" option at SEP11 Ru5 Client
Updated: 21 May 2010 | 3 comments
This issue has been solved. See solution.
Hi Friends
How can I disable the "Download Support tool" option at SEP11 RU5 Client.
Thanks in advance
Arul Prakash.A
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Comments
There is no way to remove
There is no way to remove this features. You can create a rule in your policy
to block users from downloading the tool.
ref:http://www.symantec.com/connect/forums/new-options-under-help-and-support-button
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
The best way for blocking
The best way for blocking the
user from downloading the tool is create a password for opening user
interface...For this you can go to general settings--->security options you
will get an option for this..
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
That's fine, but there are
That's fine, but there are times when it may be necessary in troubleshooting for the user to open the interface - either to run LU, or give the tech info over the phone.
So really, there is no good option as you must lock down the entire product in order to prevent one single thing.
That's throwing the baby out with the bathwater........... IMO.
There's no way I'd ever disable the interface here. We need folks to be able to open it and tell us what they see over the phone.
Instead, we'll block the action the button takes, IMO.
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