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Disabling 'Application and Device Control' for specific PCs

Updated: 18 Sep 2010 | 3 comments
Cdot's picture
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We have an environment with roughly 10,000 clients and, for the most part, have found SEP 11.0.5 to work well. 

With that said, we recently ran into the 0x0000005 error when using an application on a small subset of our PCs. After searching this forum for a few hours, I came across the various threads on the subject and was able to get the application working again by disabling the sysplant service via the registry. 

Everything was working well until a couple of weeks later when I got a request to change one of the 'Application and Device Control' options.  After making this change and pushing the policy update, we discovered that the sysplant service on those devices (that we had previously disabled) was now RE-enabled.  I suppose I understand why this would happen - the client sees a policy update for a service that is currently disabled and decides that it needs to be re-enabled in order to enforce the policy.

We would like to avoid this problem in the future.  I created a Location under the main client group based on a registry marker from the problematic application.  I created an 'Application and Device Control' policy that has none of the Application Control Rule Sets enabled.  The SEP console on each PC reports that the PCs properly associate themselves with this Location but it still re-enables the sysplant service.

So I'm looking for any ideas on how to resolve my issue.  I suppose I could create a new client group and try to attack it from that angle but I'd rather not manually manage a client group for 30-40 PCs. 

Comments

Brian81's picture
18
Mar
2010
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There is a new patch out for

There is a new patch out for this. I was told to call support to get it, which I did but they told me it was not yet available. Others here have said they were able to get it. One person also said they got it but still did not work. I would suggest calling support to see what you can find out.

AravindKM's picture
18
Mar
2010
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Go to add/remove

Go to add/remove programs
SElect SEP
cClick on change
It will popup the wiard click next,select modify
click next ,here under application and device control select this feature not available
click next click install
It will remove application and device control

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture
18
Mar
2010
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How to add or remove features

How to add or remove features to existing Symantec Endpoint Protection client installations

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind