Endpoint Protection

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  • 1.  Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Mar 27, 2014 12:20 AM

    Hello:

    Recently, I migrated clients from older hardware, SEP 11.x and Windows XP, to new hardware, SEP 12.1.4013.4013 and Windows 7 and have noticed that whenever an administrator right-clicks on the SEP shield, in the system tray, to temporarily disable Symantec Endpoint Protection, it can take quite a long time for the shield to display the red circle, indicating that SEP is, in fact, disabled.  When these same individuals were doing this with SEP 11.x, running on older hardware with Windows XP, the SEP shield changed, instantly.  Most of the time, when an administrator cannot get the SEP shield to change as expected, he/she will open the SEP client and it shows that SEP is, in fact, disabled.  Most of the time, opening the SEP client will force the SEP shield, in the system tray, to change, accordingly.  So, the question is why is the SEP shield, in the system tray, not changing, accordingly, almost instantly, as it did with SEP 11.x and Windows XP, running on older hardware?



  • 2.  RE: Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Mar 27, 2014 12:29 AM

    May be SEP 12.x Include many new feature are available so it will take some time for disabled for service.

     



  • 3.  RE: Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Mar 27, 2014 12:57 AM

    What is the configuration of system?

    Is it normally work fine or slow?



  • 4.  RE: Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Mar 27, 2014 02:13 AM

    These are all new builds.  Specifically, one system has an Intel quad-cord CPU, using 32 GB of RAM, running Windows 7 Ultimate (SP1) 64-bit.  It runs, beautifully, which is why I am asking about the delay in the SEP shield, in the system tray, not reacting quickly.  It may take 30 or 60 seconds or longer to change from enabled to disabled (and visa versa), if it changes, at all.



  • 5.  RE: Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Mar 27, 2014 03:09 AM

    I understand what you are saying, but I really do not understand why you or would want to give the user the right to disable SEP from the notification (aka system) tray. So to confirm nonetheless, you have deselected the options in the SEPM.

    http://www.symantec.com/business/support/index?page=content&id=TECH168990



  • 6.  RE: Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Mar 27, 2014 03:09 AM
    How many client have same issue? For single client reinstall the same and check it.


  • 7.  RE: Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Mar 27, 2014 03:42 AM

    These are unmanaged clients and system administrators are needing to temporarily disable SEP, in order to install software, without any issues.



  • 8.  RE: Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Mar 27, 2014 03:53 AM

    You temporary disable the SEP by using run command and type smc -stop. This will temporarily off the protection of SEP in the fastest way, SEP 12.1 have many features differ to SEP 11 so maybe there are times that it doesn't quickly disable the SEP.

     

    Regards,

    JM



  • 9.  RE: Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Mar 27, 2014 06:35 AM

    How long of a time are we talking about here?



  • 10.  RE: Disabling Symantec Endpoint Protection from System Tray Happening Slowly

    Posted Apr 08, 2014 02:19 AM

    Hi,

     

    Any update on this thread? If issue resolved, mark the solution which best help you.