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Disaster Recovery hangs on system state

Created: 30 Jun 2014 | 1 comment
Loppie's picture

Hello,

One of our customers is experiencing the following problem on their SBS 2011 physical machine;

When we want to do a full system backup (disaster recovery), the job will backup everything but finally hangs on the system state component.

To be more precise at the WMI part.

When I run a backup job with only the system state selected, the job runs fast and without any problems.

Version of backup exec is 2012 SP4.

Anyone any suggestions?

gr

Operating Systems:

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VJware's picture

Usually, this can be resolved by stopping the WMI service, re-registering a WMI dll and/or resetting the WMI repository and then restarting the WMI service. (However, you may attempt these steps only on Windows 2003 servers and regarding Windows 2011, would recommend to contact MS to confirm the same)