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Disaster recovery process

Created: 04 Sep 2012 | 6 comments
ralphg33's picture
ralphg33
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Hi there,

In the event of a disaster, for example hardware failure of the enforce server, can a recovery be completed from the backup tapes or will the server need to be rebuilt, DLP installed from disk then Oracle DB restored from backups?

Regards

Ralph

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pete_4u2002's picture
pete_4u2002 Symantec Employee
Disaster recovery process - Comment:04 Sep 2012 : Link

ensure protect password is noted down. copy the folders of Vontu/protect as this will be need for the certificate transfer.

copy the oracle DB.

refer the documentation named "Symantec_DLP_11.5_System_Maintenance_Guide.pdf from the install media.

 

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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stumunro's picture
stumunro Partner Accredited
Disaster recovery process - Comment:04 Sep 2012 : Link

Ralph

 

Pete hit it on the head the "Symantec_DLP_11.5_System_Maintenance_Guide.pdf" from the install media is the key and will tell you what you need to to... send me a message and i can have some other suggestions off line...

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stumunro's picture
stumunro Partner Accredited
Disaster recovery process - Comment:04 Sep 2012 : Link

here is the guide for 11.5 System Maintenance incase you cant find it

AttachmentSize
Symantec_DLP_11.5_System_Maintenance_Guide.pdf 1.13 MB
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ralphg33's picture
ralphg33
Disaster recovery process - Comment:21 Sep 2012 : Link

Hello everyone,

Well, after a failed upgrade I now know the disaster recovery process first hand.

Thanks for all your comments.

 

smiley

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jawad1987's picture
jawad1987 Partner
Disaster recovery process - Comment:03 Oct 2012 : Link

@ralphg33

Can you kindly share the Disaster Recovery steps that you performed and also any challenge you faced?

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ralphg33's picture
ralphg33
Disaster recovery process - Comment:05 Oct 2012 : Link

Hi,

The steps we followed:

ISSUE: Upgrade of Enforce server failed from 11.1 to 11.5.1
SOLUTION: 
> Backed up current Vontu directories.
> Removed the Data Loss Prevention from the Enforce Server.
> Reinstalled the Enforce Server using the 11.5 Protect Installer, using existing keystore and license files.
> Upgraded two Discover Server Von02 and Von03 to 11.5 and replace the keystore file on the Enforce server to restore communication.
> Upgraded the Enforce Server and two Discover Servers to 11.5.1 using the 11.5.1_Upgrader_Windows.jar
> Verified that the upgrade was successful and all servers are showing 11.5.1 version now.
 
Following the upgrade instructions I had backed up the files required, keystore, Oracle db cold back up, config files etc. Symantec also suggest to backup the complete "protect" directory. Symantec engineers provided the sql plus instructions to confirm the oracle db had been upgraded before the failure happened, luckily the db upgrade was confirmed as completed, so just a Recovery of the Enforce server and Discover servers.
 
Great support from the Symantec support engineers. 
Many thanks
 
Ralph
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