This issue is not quite usual, do you have some message on Event Viewer about the Session Disconnected ? Also did you check on Symantec consle to see if something is detected ?

Regards,
Paolo

A screenshot could be useful to understand better your issue.

Today, I was notified by someone working over a terminal session that they had this same problem. The server they were connected to is running SEP MR3, but only the AV component. The firewall is not installed. Here is the screen they saw.

I have never seen it and now I don't access to the Symantec database, so I hope some colleagues of mine will make a research for you asap.

the user having this issue was recently upgraded to MR4 MP1a. They were installing a piece of software when the terminal session screen went black and the graph appeared.  I think this is more of a problem with the client and a remote desktop session because prior to MR4 being installed, this client did this same work several times with no issue. I don't think the server running MR3 with only the AV component would see this graph. 

My situation isn't identical to the original poster. We saw this with a client connecting to a remote server using RDP, not going through a terminal server.

-Scott

I searched the database and came up empty. I have pinged the Advanced team as well, no luck.

I would recommend that you place a call to support

Thomas

Any news about this issue ?

Hi, i have the exact same problem. using SEP 11.0 on both the terminal server and client but i did not install the firewall component.

Bump