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discovering devices in symantec backupexec 2012 hangs for a long

Created: 29 Sep 2012 | 8 comments
Jomy's picture

discovering devices in symantec backupexec  2012 hangs for a long times

we already installed be2012sp1a but still the problem continuing.

suggestion is appreciated.

Thanks in advance

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pkh's picture

Go the BE installation directory and use BEUtility to repair BE.  After that, re-boot the media server.

Larry Fine's picture

check the adamm.log file for errors

If you find this is a solution for the thread, please mark it as such.

mscaraglino's picture

I solved this problem on a windows server 2008 r2.

In the device manager i have noticed that the library' driver was named as unknown.
Stop all services.
Update drivers with windows update
Restart the server

Larry Fine's picture

your fix was probably a coincidence.  Using "unknown medium changer" for the robotic library is generally the desired driver.

What robotic library & tape drive?  What interface?

If you find this is a solution for the thread, please mark it as such.

mscaraglino's picture

Overland NEO200s (HP MSL G3 series with hp drive)

I don't think its a coincidence, but i think it's a bug of sp1a

Jomy's picture

our problem was related to tape drive , It was going offline ..

rectified the hardware problem and it is working.

SIE_PaulDK's picture

@ Jomy - how did yuo fix the hardware error on your tape drive going offline? It seems I've got the same problem?

Kind Regards 
Paul De Klerk

Jomy's picture

1.shutdown the server

2. power off the tape drive.

3.disconnect cable from server

4 power on server and down after booting to OS

5. connect tape cable to server - power on tape drive once it get ready

6. power on server will detect as new device and windows will load the drivers for the tape drive...verify on device manager..