Video Screencast Help

Disk with red cross in GUI

Created: 08 Oct 2012 • Updated: 04 Dec 2012 | 12 comments
YC's picture
This issue has been solved. See solution.

Hi,

Not sure why the disk displaying in GUI (vea) shows red cross but there is no problem using command line eg: vxdisk.

Is there a way to eliminate the red cross in GUI?

Thanks in advance.

Comments 12 CommentsJump to latest comment

Marianne's picture

Please let us know which OS and SF version?

Volume or disk with red X? Red X is normally seen on a Volume. Please post a screenshot of the GUI?

Extract from SF Afmin Guide:

 

Failure. The X symbol on a red
circle indicates that a serious
storage failure has occurred. Users
need to look at the source of the
problem and fix it as soon as
possible.
 
Best to look at OS system logs to see details of disk-related error.
 
 
 
 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

YC's picture

OS: Solaris 10

SF: 5.0.28.0

Happen in both Volume and Disk, pls refer to attachment for screen shot. There is no error in OS system logs.

 

AttachmentSize
VolnDiskScreenShot.docx 74.88 KB
mikebounds's picture

Can you provide output of "vxprint -g lmsora-dg -htr" and "vxdisk -o alldgs list"

Mike

UK Symantec Consultant in VCS, GCO, SF, VVR, VxAT on Solaris, AIX, HP-ux, Linux & Windows

If this post has answered your question then please click on "Mark as solution" link below

Marianne's picture

You can see that two of the disks have a status of 'Failing'.

This could be caused by intermittent I/O problem to the disk. 

If there are no hardware errors in /var/adm/messages (go back a couple of days - even to backup copies of messages file), you can reset the failing flag:

vxedit -g <diskgroup-name> set failing=off <disk_name>

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

YC's picture

Hi Marianne van den Berg,

Will permanently disable the alert?

Marianne's picture

It will clear the flag. If there is a REAL problem with the lun, the problem may re-appear.

Please read through this link: https://sort.symantec.com/public/documents/sf/5.0/solaris/html/vxvm_tshoot/ts_ch_hardwarerecovery_vm9.html

Best to investigate the reason. Check messages files.

Clear the flag if you are 100% sure that the lun is fine. In that case, the command will permanently clear the failing flag.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

YC's picture

Hi,

Run the command but still not able to remove the red cross. The following is in /var/adm/message:

:

vxpal[2393]: [ID 702911 user.info] Allocator: INFO:File /etc/default/vxassist: Cannot open

:

Marianne's picture

Did you run the command as root?
Please run 'vxdctl enable' followed by 'vxdisk -o alldgs list'.
Please post output.

PS: the vxassist message is not related to this issue.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

YC's picture

As the server and the disks are in production, correct me that running both commands will not affect the server?

Marianne's picture

vxdctl enable will simply refresh disk info.

vxdisk list will simply 'list' disk info.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

YC's picture

# vxdctl enable

# vxdisk -o alldgs list
DEVICE       TYPE            DISK         GROUP        STATUS
c0t0d0s2     auto:none       -            -            online invalid
c0t1d0s2     auto:none       -            -            online invalid
c6t0d0s2     auto:none       -            -            online invalid
c6t1d0s2     auto:none       -            -            online invalid
tagmastore-usp0_2561 auto:none       -            -            online invalid
tagmastore-usp0_2579 auto:cdsdisk    -            -            error
tagmastore-usp1_242a auto:cdsdisk    lmsora-dg01a  lmsora-dg    online
tagmastore-usp1_242c auto:cdsdisk    lmsora-dg02a  lmsora-dg    online
tagmastore-usp1_242d auto:cdsdisk    lmsora-dg03a  lmsora-dg    online
tagmastore-usp1_242e auto:cdsdisk    lmsora-dg04a  lmsora-dg    online
tagmastore-usp1_2400 auto:cdsdisk    lmsnfs-dg01  lmsnfs-dg    online
tagmastore-usp1_2401 auto:cdsdisk    lmsnfs-dg02  lmsnfs-dg    online
tagmastore-usp1_2402 auto:cdsdisk    lmsnfs-dg03  lmsnfs-dg    online
tagmastore-usp1_2410 auto:cdsdisk    lmsnfs-dg04  lmsnfs-dg    online
tagmastore-usp1_2411 auto:cdsdisk    lmsnfs-dg05  lmsnfs-dg    online
tagmastore-usp1_2412 auto:cdsdisk    lmsnfs-dg06  lmsnfs-dg    online
tagmastore-usp1_2420 auto:cdsdisk    lmsora-dg01  lmsora-dg    online
tagmastore-usp1_2421 auto:cdsdisk    lmsora-dg02  lmsora-dg    online
tagmastore-usp1_2422 auto:cdsdisk    lmsora-dg03  lmsora-dg    online
tagmastore-usp1_2423 auto:cdsdisk    lmsora-dg04  lmsora-dg    online
tagmastore-usp1_2424 auto:cdsdisk    lmsora-dg05  lmsora-dg    online
tagmastore-usp1_2425 auto:cdsdisk    lmsora-dg06  lmsora-dg    online
tagmastore-usp1_2426 auto:cdsdisk    lmsora-dg07  lmsora-dg    online
tagmastore-usp1_2427 auto:cdsdisk    lmsora-dg08  lmsora-dg    online
tagmastore-usp1_2428 auto:cdsdisk    lmsora-dg09  lmsora-dg    online
tagmastore-usp1_2429 auto:sliced     lmsora-dg06a  lmsora-dg    online
tagmastore-usp1_2430 auto:sliced     lmsnfs-dg07  lmsnfs-dg    online
tagmastore-usp1_2451 auto:none       -            -            online invalid
tagmastore-usp1_2480 auto:cdsdisk    lmsnfs-dg08  lmsnfs-dg    online
 

Marianne's picture

tagmastore-usp1_242d auto:cdsdisk    lmsora-dg03a  lmsora-dg    online
tagmastore-usp1_242e auto:cdsdisk    lmsora-dg04a  lmsora-dg    online

Your disk are fine.

Red cross in GUI should be gone now.

If not, please let us know exact VxVM version (pkginfo -l VRTSvxvm).

I remember a patch some time ago to fix GUI problem where disks are incorrectly shown as 'failing' or 'failed'.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION