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Distinguish Primary Tasks from Subtasks in ServiceDesk 7.1SP2

  • 1.  Distinguish Primary Tasks from Subtasks in ServiceDesk 7.1SP2

    Posted Apr 12, 2013 11:07 AM

    Hello,

    Within the SQL tables (Task, ReportProcess, etc), is there a column that can help distinguish the primary task from subtasks within an incident?

    We are looking for data centered around the Primary Task and want to ignore all data concerned with the subtasks for incidents.  When looking at the Task table, there does not appear to be a way to identify what is a Primary Task and what is a subtask?

    Thanks for any help!



  • 2.  RE: Distinguish Primary Tasks from Subtasks in ServiceDesk 7.1SP2
    Best Answer

    Broadcom Employee
    Posted Apr 12, 2013 01:22 PM

    Unfortunately we don't have anything in the database that can be used to specifically determine if a task is for a sub task or the main task.



  • 3.  RE: Distinguish Primary Tasks from Subtasks in ServiceDesk 7.1SP2

    Posted Apr 12, 2013 04:49 PM

    Thank you.