Video Screencast Help

Distribution failure

Created: 04 Feb 2013 | 10 comments

Please help to advise the problem cause of below distribution job and solution. Thanks

selection I made

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pete_4u2002's picture

Can you use the latest version if the existing on eis older one?

what is the LUA version?

SymQNA's picture

Hi Pete
Cannot upgrade LUA version, we have many LUA servers at the moment. Same setting and configuration on other LUA server, we did not encounter this problem on other LUA server.
Any log can provide for your investigation?

liveupdate still failed.png
Rafeeq's picture

was there any recent change in the environment? if it was working fine, then first thing would be to try a reboot :) it might work ...

 

SymQNA's picture

No ,this is a new setup distribution job. I meant, we have many other LUA server, created same distribution job to a share UNC path weekly. It is working normally on other LUA server with same LUA version. Problem only happen on 1 LUA server. Any log can provide to Symantec support for reference?

Rafeeq's picture

 

Gathering logs and troubleshooting data from LiveUpdate Administrator 2.x

http://www.symantec.com/business/support/index?page=content&id=TECH92654
Mithun Sanghavi's picture

Hello,

Please check this Article:

Some LiveUpdate Administrator 2.x Servers Fail to Provide Symantec Endpoint Protection 12.1 RU2 Definitions

http://www.symantec.com/docs/TECH201363

In case if the steps in the above article does not help, please work on the steps provided by Rafeeq to gather the Logs.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SebastianZ's picture

On your first screenshot the log shows that several of the files are missing in the content repository = distribution schedule is trying to distribute something that is not there. Can you check in the download schedule if same products updates are being downloaded as with the list from distribute schedule?

 

SymQNA's picture

Many thanks for your advice.
The selection in download and distribution are same with distribution job. We have more than 1 distribution job with same selection. Other distribution job can complete without problem.
For the log issue, cannot generated by clicking troubleshoot ->Begin button

troubleshoot error.png
SebastianZ's picture

Does not look good if the LUA cannot generate the logs - have you tried repair from control panel?

Mithun Sanghavi's picture

Hello,

What version of LUA are you running??

Try running a Repair of LUA from the Add/ Remove Programs and then restarting the machine.

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.